Terms of Use

Introduction: 

Salla platform, owned by Salla Application for Information Technology Company, registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No. 7011845513, welcomes you and informs you that you will find below the terms and conditions governing your use of Salla platform and all the legal consequences resulting from your use of Salla platform's services on the World Wide Web. As the use of Salla platform by any person, whether a consumer, merchant, or otherwise, constitutes his consent and acceptance, while in his full legal, systematic, and Sharia capacity, of all the articles, terms, and provisions of this agreement, and it is a confirmation of your commitment to its systems and what is stated therein. We point out to you that Salla platform may be an (electronic website, an application on mobile phones, or an electronic platform), and this agreement is considered effective and valid once you agree to it and start registering on Salla platform. 

Article One – Introduction and Definitions: 

• The above preamble is an integral part of this agreement, and you will find below the indications and definitions of the main terms used in this agreement:

1. (Salla platform owned by Salla Holding Company) This phrase means Salla Application for Information Technology Company, and this definition includes all forms of Salla Application for Information Technology Company on the World Wide Web, whether it is an electronic application or a website on the World Wide Web.
   
   

2. (The Merchant) This phrase means every merchant who registers on Salla platform to establish their online store, whether a natural or legal person, and this definition includes all aspects of the store as long as they conduct their trade through Salla platform, including the merchant's website.
   
   

3. (The Store) This phrase means the store used by the merchant on the Salla electronic platform.
   
   

4. (The Consumer) This phrase means every consumer who purchases the product or service from the merchant through the merchant's online store established via Salla platform.
   
   

5. (The Agreement) This phrase means the rules, terms, and conditions of using Salla electronic platform, i.e., all the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.
   
   

6. (Service Provider) This phrase means the services that Salla platform provides to merchants through third parties, and providing services means merely providing the link between the merchant and the service provider, as Salla platform has no authority or relationship with the agreement concluded between the merchant and the service provider.

Article Two – Merchant's Legal Capacity: 

1. The merchant acknowledges that they have valid legal capacity under Sharia and law, and that their age is not less than eighteen years, as recognized in the applicable laws and regulations in the Kingdom of Saudi Arabia, and that they have sufficient knowledge to create, establish, and manage their online store via Salla platform.
   
   

2. As an exception to what is stated in the first clause (1) of Article Two (2), the merchant may practice trade if they are under the age of majority recognized in the Kingdom of Saudi Arabia (eighteen years), provided that they commit to submitting proof of their guardian's approval to establish the online store, such as a guardianship deed or a consent statement signed by their legal Sharia guardian if required.
   
   

3. The merchant acknowledges that they are of sound capacity and are not affected by any of the impediments of capacity.
   
   

4. In the event that the merchant registers as an institution, company, or any other legal form, this institution, company, or legal form registered through it must possess the legal, systematic, and Sharia capacity necessary to carry out commercial business through Salla electronic platform.
   
   

5. The merchant agrees that in the event of violating this article "Merchant's Legal Capacity", they shall bear the consequences of this violation before consumers, users, or third parties, as Salla platform has no relationship with the merchant's dealings with the consumer or third parties from a legal, systematic, and Sharia perspective. Salla platform also has the right in this case to hold the merchant accountable under the provisions of contractual liability and claim compensation for damages that may arise as a result of this violation, including damages to the reputation of Salla platform before other merchants, consumers, users, or third parties.

Article Three – Nature of Salla Platform's Obligation: 

1. The mission of Salla platform is merely to provide electronic support tools by establishing the store, as the obligation of Salla platform under this agreement is only to create the merchant's online store on Salla electronic platform and present the store to users.
   
   

2. Salla platform may provide other services to the merchant or store, such as marketing support services or guidance and counseling services, and it may also provide them with online electronic payment gateways. All services of Salla platform are subject to the articles, terms, and provisions of this terms of use agreement.
   
   

3. Salla platform is not committed to completing transactions of selling products or services between the consumer and the store, as its obligation ends with providing online store creation services via Salla platform, without prejudice to other services that Salla platform continues to provide, such as guidance, counseling, technical support, marketing, and payment methods.
   
   

4. Salla platform may temporarily provide some free services to some stores, such as allowing the merchant to: modify and change the appearance, shape, or colors of the store based on their desire. These services are provided by the management of Salla platform for free and on a limited basis, subject to specific and certain restrictions. If the merchant wishes to get additional services, they must contact Salla platform's technical support to inquire about offers, package fees, and additional services.
   
   

5. All transactions that take place between the merchant and the consumer have nothing to do with Salla platform as a person, and Salla platform is not responsible for them, as this transaction is an independent contractual relationship subject to the agreement concluded between the merchant and the consumer. Accordingly, if the consumer fails to pay the price of the service or product provided by the merchant, Salla platform has no relationship with these violations.
   
   

6. All transactions that take place between the merchant and service providers (third-party services) with whose services Salla platform provides integration or displays their services for the benefit of the merchant and consumer have nothing to do with Salla platform, as this transaction is an independent contractual relationship separate from Salla platform and subject to the agreement concluded between the merchant and the service provider. Accordingly, if one of the parties fails, refrains, or does not commit to executing their agreed-upon obligations or does not execute them as required, Salla platform is not responsible for the consequences of these actions. Salla platform is not responsible for any violations that occur or are committed between the merchant and the service provider.
   
   

7. You know that Salla platform is considered a technical electronic platform on the Internet that allows the merchant who agrees to this agreement to establish their online store and practice their activity through the store, and its mission ends at this point. There is not the slightest responsibility on Salla platform regarding violations committed by the merchant in their store in violation of the provisions of this agreement, and Salla platform has no relationship with respect to transactions that take place between the merchant and the consumer.

Article Four – Controls for Establishing the Online Store: 

1. Every person who has the legally and Sharia-recognized legal capacity may establish their store in accordance with the rules and provisions of the terms of use agreement, particularly "Article Two – Merchant's Legal Capacity".
   
   

2. The store established in accordance with Salla platform's terms of use agreement must not violate the systems and laws in the Kingdom of Saudi Arabia, and the merchant commits to clarifying the nature of the business they perform through e-commerce, and the nature of the services or products they provide or sell. Salla platform disclaims its responsibility for the store's violation of the provisions of the systems in the Kingdom of Saudi Arabia and public morals, and Salla platform always retains the right to refuse the registration of any online store that does not comply with the laws and regulations in force in the Kingdom of Saudi Arabia or the provisions of this agreement. Consequently, the merchant acknowledges under the provisions of the agreement that their store does not violate public order in the Kingdom of Saudi Arabia or Islamic morals.
   
   

3. The online store established through Salla platform must not violate the rules and provisions of this terms of use agreement, and the merchant acknowledges that the subject matter of the transactions in the store does not violate this agreement and does not violate the applicable systems and laws in the Kingdom of Saudi Arabia. 
   
   

4. No person has the right to use Salla platform as a merchant if their membership or store has been canceled by Salla platform or pursuant to judicial orders or rulings.
   
   

5. In the event that any merchant registers as an institution, company, charitable organization, or legal entity, the registered institution, company, or entity shall be bound by all the rules and provisions mentioned in Salla platform's terms of use agreement.
   
   

6. All stores and merchants must comply with all applicable laws regulating online trade, as well as comply with the Anti-Cybercrime Law, the regulations of the Ministry of Commerce and Investment, the Electronic Transactions Law, and the E-Commerce Law.
   
   

7. All stores and merchants must commit to disclosing the following data in the online store: name and address – commercial registration or freelance document – official communication channels.
   
   

8. All stores and merchants must commit to clarifying the terms and conditions to the consumer, as well as the privacy and information confidentiality policy, which are deemed as an electronic contract.
   
   

9. All stores and merchants must provide an invoice to the consumer showing the costs of purchasing the service or product, the total price, the delivery date and location, and the exchange and return policy.
   
   

10. All stores and merchants providing specific products or services that require licensing from official authorities must disclose the license and all its details.
    
    

11. All stores and merchants who hold a commercial registration for their shop must link the online shop with the facility's commercial registration in accordance with the system.
    
    

12. The merchant acknowledges that prior to registering on Salla electronic platform, they have verified the availability of all procedures and requirements demanded by official authorities in the Kingdom of Saudi Arabia and have fulfilled all these procedures and requirements to practice their activity in the store.
    
    

13. All stores wishing to register on Salla platform and practice e-commerce activity on the platform must have an active commercial registration or a freelance document, in addition to meeting other regulatory requirements and issuing the necessary licenses related to merchants practicing their commercial activities in their online stores, such as an Absher account, a bank account in a Saudi bank, and a Saudi mobile number.
    
    

14. In the event that the merchant applying to join and establish the store is an individual merchant "natural person", they are likewise committed to verifying the requirements demanded by official authorities and providing them according to the nature of the individual merchant's activity. The individual merchant acknowledges that they are bound by these requirements and committed to providing and preparing them, and the individual merchant also commits to providing their national ID details in addition to the freelance document details and other necessary information and documents requested by Salla platform.
    
    

15. In the event that the merchant applying to join and establish their store represents a commercial establishment, company, charitable organization, or legal entity, Salla platform must be provided with all information and supporting documents, such as commercial registration and any other store documents requested by Salla platform for registration and to prove the legal identity of the store. 
    
    

16. The store and merchant must comply with the registration obligations specified in "Article Five – Accounts and Registration Obligations" and all rules and provisions of the terms of use agreement.
    
    

17. In case of non-compliance with any of the above, Salla platform management has the right to take any of the following measures, which include but are not limited to: warning, suspending the service and closing the store, or blocking you from accessing Salla platform services again as it deems appropriate. However, Salla platform is not legally or Sharia-wise responsible for this breach by the merchant towards the consumer, as it is not a party to the relationship between the consumer and the merchant, but does so for the sake of improving the quality of Salla platform and the merchants present on the platform.

Article Five – Accounts and Registration Obligations: 

• Upon applying to join Salla platform membership or requesting the creation of an online store, you will be required to disclose specific information and choose a username and a secret password to use when accessing Salla platform services. After activating your account, you will become a user of Salla platform services, and thereby you agree to:

1. Be responsible for maintaining the confidentiality of your account information and password, and thereby agree to notify Salla platform immediately of any unauthorized use of your account information on Salla platform or any other breach of your confidential information.
   
   

2. Salla platform shall under no circumstances be responsible for any loss you may suffer, directly or indirectly, morally or materially, as a result of disclosing username or login password information or in case of store misuse.
   
   

3. You commit to using your online store yourself, as you are fully responsible for it. If someone else uses it, this means you have authorized them to use the store in your name and for your account, unless the store notifies Salla management to the contrary.
   
   

4. You commit not to use the invitation coupon and affiliate marketing link together in the same registration process or when creating a new store. You must choose either to use the invitation coupon or the affiliate marketing link only for each invitation or registration process for a new store. If both are combined, the earned rewards, commission, or points will be canceled.
   
   

5. You commit when using Salla platform to use it with all seriousness and credibility, to comply with the rules and provisions of the terms of use agreement, and to adhere to the regulatory and legal controls in force in the Kingdom of Saudi Arabia. You are considered obligated to compensate Salla platform for any direct or indirect losses Salla platform may incur as a result of any illegal, unreal, or unauthorized use of your account by you or by any other person who obtained the access keys to your account on the platform, whether to complete services using the username and password or as a result of your negligence in maintaining the confidentiality of the username and password, whether authorized by you or unauthorized.
   
   

6. You commit to disclosing true, correct, updated, complete, and legal information about yourself as required during registration with Salla platform.
   
   

7. You commit to updating your personal data on the platform in case of changes in reality, or in case of need.
   
   

8. You commit not to include in the username any of your contact details, such as email addresses, your phone numbers, any personal details, or any phrase indicating a personal or commercial relationship between you and Salla platform, its affiliates, or its owners.
   
   

9. You commit not to place anything in your store indicating any direct or indirect relationship between the store and Salla platform, its management, its owners, or its affiliates, as Salla platform has no relationship with what you do in your store and is not responsible for your store's activity.
   
   

10. Salla platform commits to handling your personal information and contact addresses confidentially in accordance with the provisions of the privacy and information confidentiality policy applicable to Salla platform.
    
    

11. You are obliged to maintain and always update the registration data to keep it true, correct, current, complete, and legal. If you disclose untrue, incorrect, non-current, incomplete, illegal, or violating information to what is stated in the terms of use agreement, Salla platform has the right to suspend, freeze, or cancel your membership, store, and account on the platform, without prejudice to other Salla platform rights and its legitimate means to recover its rights and protect other users.
    
    

12. Salla platform has the right at any time to conduct any investigations it deems necessary, whether directly or through a third party, and demand you to disclose any additional information or documents, regardless of their size, to prove your identity, ownership of your funds, or your account.
    
    

13. In case of non-compliance with any of the above, Salla platform management has the right to suspend or cancel your store or membership or block you from accessing Salla platform services again. It also reserves the right to cancel any unconfirmed and unproven accounts, transactions, or accounts that have been inactive for a long period.

Article Six – Electronic Communications and Official Communication Methods:

1. The merchant on Salla platform agrees to be contacted via email, or through Salla platform management broadcasting general messages to all users or specific users upon logging into their accounts inside Salla platform. The merchant on Salla platform also agrees that all agreements, announcements, statements, and other communications provided electronically substitute their written counterparts, representing a standalone argument in meeting legal requirements.
   
   

2. During your membership and trade period on the platform, Salla platform will send promotional emails to inform you of any changes, procedures, or new promotional activities that may be added to Salla platform.

Article Seven – Modifications to the Terms of Use Agreement and Fees: 

1. You know and agree that Salla platform will inform you of any modification to this agreement, whereby your obligations may increase or your rights may decrease according to any modifications that may be made to this terms of use agreement.
   
   

2. You agree that Salla platform has the absolute power, without bearing legal liability, to make any fundamental or minor modifications to this agreement. Users will be informed of this modification by any available technical means, which may be via email or by broadcasting a general message to all users. Salla platform provides technical means to show the store's acceptance of this modification, and this acceptance shall be legal, clear, and binding on the store to the provisions of the agreement including its modifications.
   
   

3. In the event of objecting to any modification to the terms of use agreement, this may be an obstacle to accessing the store, as to benefit from Salla platform's services, this agreement and any modification thereto must be approved. Therefore, in case of non-acceptance of the modification, Salla platform hopes you stop using its services, as your mere access to your account on Salla platform or your use of Salla platform is considered your acceptance of the modifications and full, complete, and clear consent. Salla platform is pleased to answer your inquiries regarding this agreement and receive any suggestions the store deems appropriate.
   
   

4. All fees are calculated in Saudi Riyals, and the merchant must pay all due fees on the platform added to any other expenses added by Salla platform, provided that payment is made through the approved, specified, and available means via Salla platform.
   
   

5. Not all packages and offers of Salla platform are free for merchants or stores, as some of these packages and offers are subject to varying fees.
   
   

6. Salla platform may impose fees on merchants or stores, depending on the offers or packages they join or the waybills they use.
   
   

7. Salla platform reserves the right to add, increase, reduce, or discount any fees or expenses under the rules and provisions of the terms of use agreement, for any of the users regardless of the reason for their registration.

Article Eight – Payment and Settlement Services for Stores on Salla platform: 

1. Salla platform provides, through its partners, the payment and settlement system on Salla platform, so it can be made entirely online through the payment options available on Salla platform or through any payment method provided by Salla platform from time to time.
   
   

2. Salla platform has no relationship with the cash on delivery payment method, as this payment method is subject to the relationship between the consumer, the merchant, and the service provider.
   
   

3. Salla platform may require at any time and under any circumstances that payments be made directly between the merchant and the consumer, and through their own bank accounts, and Salla platform then has no relationship.
   
   

4. Salla platform providing the online payment service through the platform is for facilitation and preservation of the rights of merchants and stores.
   
   

5. The merchant commits to setting the price of the service or goods displayed in their store according to the customary market value, and Salla platform has under no circumstances any relationship with the misvaluation of the cost of products or services displayed in stores on Salla platform, as evaluating them in the commercially customary manner is an obligation falling upon the merchant.
   
   

6. The merchant commits to providing invoices, payment vouchers, and receipt vouchers for all amounts and profits arising in their store, and commits to showing in all these invoices the type of goods or service, quantities, descriptions, and value. Accordingly, the merchant commits to providing the required accounting specifications in their online store, in application of the provisions of this agreement, and due to the legal, economic, and commercial benefits of this organization for merchants. In case of the merchant's violation of the provisions of this clause, they shall be held responsible for any damages that may arise as a result of this violation.
   
   

7. Salla platform has the right to prevent the completion of any payment transaction violating the rules and provisions of the terms of use agreement or cancel any purchase or sale order as a result of a technical error on the platform that led to a difference in the displayed prices from the product's market value, resulting in a loss to Salla platform, and Salla platform does not bear responsibility for those amounts.
   
   

8. Salla platform management has the right to cancel, modify, or change any of the payment methods it made available on Salla platform.

Article Nine – Your Personal Information and Transaction Details Information:

1. You do not object to granting Salla platform an unlimited, global, permanent, irrevocable, royalty-free, and licensed right to use personal or other information or materials you provided to the platform or announced on the platform through your joining or establishing your store, through the forms designated for communication and registration, or via any emails or any available communication channels on the platform, with the aim of achieving any of the interests deemed appropriate by the platform.
   
   

2. You are solely responsible for the information you sent or published, and Salla platform's role is limited to allowing you to display this information through Salla platform and its advertising channels.
   
   

3. The confidentiality of stores' and merchants' information is subject to the rules of Salla platform's "Privacy Policy and Information Confidentiality".

Article Ten – Merchant's Undertaking to Comply with Laws and Regulations in the Kingdom of Saudi Arabia:

1. The merchant undertakes to comply with all laws and regulations applicable within the Kingdom of Saudi Arabia regarding their products and/or during their use of Salla platform, and the laws, terms, and conditions governing the use of cyberspace, terms of use, privacy policy, and information confidentiality applicable to Salla platform.
   
   

2. In the event that any of the merchants violates what is stated in the first clause of Article Ten, they acknowledge Salla platform's right to take any of the following measures, including but not limited to: warning, suspending the service and closing the store, and returning any pending amounts in electronic payments to consumers.

Article Eleven – Rights: 

1. All contents on Salla platform, whether electronic or otherwise, written or unwritten, including but not limited to: written and unwritten texts – graphic designs – technical ideas – logos – offers – button icons – symbols – audio clips – compiled data and software, are the property of Salla platform and its rights are reserved to Salla platform. No entity whatsoever has the right to use them in any way, whether direct, indirect, or through a third party.
   
   

2. Salla platform management notes that it will take the necessary measures regarding infringement and violation of any of Salla platform's rights or intellectual property.
   
   

3. Salla platform does not bear responsibility in the event of infringement of intellectual property rights owned by member merchants on the platform or stores registered with it.

Article Twelve – Intellectual Property:

1. Salla platform management respects the intellectual property rights of merchants which they built through their stores, whether owned by them before establishing the store or after establishing it.
   
   

2. The merchant respects the intellectual property rights of Salla platform, which include Salla platform itself, words, logos, and other symbols of Salla platform or displayed on Salla platform, as Salla platform and every right associated with Salla platform are rights protected under intellectual property rights and trademark laws and are the exclusive property of Salla platform. Infringing upon or using them without authorization from Salla platform management is strictly prohibited under any circumstances. 

Article Thirteen – The Consumer:

• In Salla platform's keenness on consumer rights and to achieve one of Salla platform's most important goals in providing a high-quality service to all parties, Salla platform clarifies the following:

1. The consumer, while completing purchases, provides Salla platform with the following information, which includes but is not limited to: name – email – phone.
   
   

2. Salla platform's technical systems retain consumers' data in order to facilitate their access to the platform and completion of the purchases they wish.
   
   

3. In the event that the consumer purchased goods using one of the payment methods available on Salla platform, and did not receive their goods or received goods that differ from the displayed specifications mentioned on the store's page, the consumer then has the right to notify Salla platform, and Salla platform has the right to take what it deems appropriate regarding the store that violated the rules of this agreement, in accordance with the rules of this agreement. However, Salla platform is not legally or Sharia-wise responsible for this breach by the merchant towards the consumer, as it is not a party to the relationship between the consumer and the merchant, but does so for the sake of improving the quality of Salla platform and the merchants present on the platform.
   
   

4. The consumer has to review their purchases before receipt to ensure they are intact and conform to what was purchased, as Salla platform is not responsible for the relationship between the consumer and the merchant.
   
   

5. The consumer acknowledges in a clear statement that they browse the online store based on their personal desire and purchase from the online store based on their personal responsibility.
   
   

6. The consumer is aware and understands that the online store possesses a legal liability independent and separate from Salla platform, as all online stores registered on Salla platform possess their own online commercial registration or freelance document belonging to the e-commerce practitioner. 
   
   

7. Salla platform is under no circumstances committed under this article and clause to react to the consumer's complaint, but the platform's reaction to the consumer's complaint is subject to the sole desire of Salla platform and according to what the platform deems appropriate, in accordance with the rules of this agreement, in a manner that preserves its interest, commercial, and economic reputation. In any case, Salla platform may take some measures against stores that deliberately deceive, mislead, or defraud the consumer, such as: freezing the store's membership, drawing the store's attention not to repeat this matter, or obligating the store to compensate the consumer, out of Salla platform's desire to preserve and protect the rights of all its users and registrants.

Article Fourteen – Responsibility of Salla Platform to Consumer and Merchant:

1. Salla platform is not responsible in any way for any unsatisfactory or delayed performance by stores, shipping companies, electronic payment gateways, banks, or consumers' non-commitment to payment, nor for any losses, malfunctions, or delays, due to unavailable goods, delayed delivery, or poor quality of service provided by stores.
   
   

2. Salla platform does not bear any claims arising from errors or negligence, whether resulting directly, indirectly, accidentally, or through a third party. 
   
   

3. Salla platform does not bear any claims or responsibilities arising as a result of financial losses, defamation, slander, or any damages arising as a result of misuse, abuse, or inability to use Salla platform. Salla platform does not bear any responsibilities or claims in such cases.
   
   

4. Salla platform, its officers, affiliates, or owners are not responsible for any claim, dispute, costs, damages, liability, or any direct or indirect loss to any party arising from an action committed by one of the platform's users.
   
   

5. Salla platform, its affiliates, owners, and those who represent it have no relation to any liability regarding a sound, legal, and authorized product according to the laws and regulations of the Kingdom of Saudi Arabia that is used for illegal and irregular purposes, and no person or entity has the right to refer to Salla platform with any lawsuit, claim, or compensation regarding the mentioned misuse, as all products or services provided on Salla electronic platform are provided through merchants and their stores.
   
   

6. Salla platform, its affiliates, owners, and those who represent it have no relation to any illegal or irregular activity performed by the store, or any activity violating the regulations and instructions in force in the Kingdom of Saudi Arabia, where Salla platform's responsibility is limited only to providing and presenting electronic support tools represented in establishing the online store and the subsequent electronic support services.
   
   

7. Salla platform management alerts all merchants that in the event of noticing any suspicious activities planned to be committed, currently being committed, or committed on Salla platform, it will proceed to report these activities to the competent authorities. It is not responsible in any way for these violations that take place without Salla platform's knowledge or notice.

Article Fifteen – Confidentiality of Information:

1. Salla platform informs you that the World Wide Web (cyberspace) is not a secure medium, and the confidentiality of personal information cannot be guaranteed 100% in cyberspace.
   
   

2. Salla platform takes high-quality (tangible, organizational, and technical) standards to protect users and consumers, prevent unauthorized access to users' personal information or their stores, and preserve it.
   
   

3. Salla platform has no control over the actions of any third party, or others, such as other web pages connected via links to the platform or third parties claiming to represent you and others.
   
   

4. You know and agree that Salla platform may use your information that you provided to it, with the aim of providing services to you on Salla platform, and to send marketing messages to you. Salla platform's privacy policy regulates the collection, processing, use, and transfer of your personal identity information, and the rules of information confidentiality are subject to Salla platform's "Privacy Policy and Information Confidentiality - link is placed".

Article Sixteen – Exchange and Return Policy: 

1. The validity period of purchased user accounts and branches is the same as the subscription validity period. When purchasing a user account or a branch, the cost of the account will be calculated according to the remaining duration of the package subscription.
   
   

2. The validity period of purchased messages for the store is one year from the date of purchase.
   
   

3. Subscription can be temporarily paused in the packages (Salla Plus and Salla Pro) for a maximum of 30 days without fees, provided that the number of pauses does not exceed twice in one year.
   
   

4. Upon canceling the subscription to one of the paid packages, you can continue to use the package and benefit from its advantages until the subscription expiration date.
   
   

5. In the event of canceling any package for the first time, a transfer fee to your bank account amounting to 8.05 Riyals including tax will be calculated, in addition to any other fees imposed to achieve that.
   
   

6. In case of withdrawing a balance from the wallet, a transfer fee to your bank account amounting to 8.05 Riyals including tax will be calculated, in addition to any other fees imposed to achieve that.
   
   

7. You have the right to submit a request to withdraw your store's wallet balance once daily, provided that the withdrawal amount does not exceed (5000) five thousand Saudi Riyals per day. In case of exceeding this limit, you can resubmit a new request the following day. Requested amounts are transferred to your bank account once a week.
   Reasonable efforts are made to transfer due amounts on time, without Salla platform bearing any responsibility for any delay that may arise due to internal procedures, such as doubts related to identity verification or the presence of open complaints against the store, or banking procedures such as an error in the registered bank account information, or any other circumstances beyond Salla platform's control.
   
   

8. Loyalty points balance cannot be withdrawn to your personal account; you can use loyalty points to renew packages.
   
   

9. The maturity date of loyalty points is 14 days after the second merchant uses the coupon.
   
   

10. Store design templates cannot be canceled or exchanged.
    
    

11. The merchant has the right at any time to cancel the subscription or auto-renewal of "Employees - Branches" services without refunding any prepayments made for the mentioned services. 
    
    

12. Paid packages will be automatically renewed if an added credit card is available, or if there is an available balance in the wallet.
    
    

13. When activating the auto-renewal option for the store subscription or one of Salla's services or applications, the balance will be automatically withdrawn once the new, non-refundable subscription invoice is issued. 
    
    

14. In the event that the subscription expires and the package is not renewed, the store will be automatically reverted to the settings of the (Basic) package.
    
    

15. When subscribing to the Pro package, you can use it and benefit from its advantages until the Pro package subscription expiration date before you can downgrade the subscription to the Plus package.
    
    

16. When subscribing to Salla packages using payment methods available in the application on iOS, subscription fees are subject to Apple's costs and requirements, and Salla platform has no authority over these costs and requirements.

Article Seventeen – Canceling Consumers' Membership or Online Store Membership: 

• Salla platform, according to the terms of use agreement and according to the laws and regulations in force in the Kingdom of Saudi Arabia, may resort to temporarily or permanently suspending the store, withdrawing and canceling the membership of the merchant or consumers, or limiting merchants' abilities to access Salla platform services, in case of:

1. Violation of the rules and provisions of the terms of use agreement.
   
   

2. Verbal or written abuse, assault, or threat by any means whatsoever, whether directly or indirectly, and whether issued by the merchant, their online store affiliates, or any of the consumers, towards Salla platform or any of its partners, affiliates, or representatives. 
   
   

3. If Salla platform could not verify any of the user information provided to it.
   
   

4. If Salla platform decides that the user's activities violate the law or that the user's activities may cause other users or Salla platform trouble or legal violations.
   
   

5. Salla platform may "according to its evaluation" resort to restoring the activity of suspended users, as the user whose activity has been permanently suspended or whose membership has been canceled may not be able to register or restore their account on Salla platform or use the platform in any way whatsoever under any circumstances, until allowed to restore their activity on Salla platform by Salla platform management. However, in the event of the user's violation of this terms of use agreement, Salla platform reserves its right to recover or claim any amounts due to Salla platform from the user and any losses or damages caused by the merchant to Salla platform. Salla platform also has the right to take legal measures or resort to judicial authorities in the Kingdom of Saudi Arabia against the user as Salla platform deems appropriate.
   
   

6. Salla platform does not waive its right to take appropriate measures regarding any violation of the rules and provisions of the terms of use agreement and other similar acts of violation, nor is Salla platform committed to taking any measures against any violation of the terms of use agreement, but this matter is subject to the discretion of Salla platform management and its legal department.

Article Eighteen – Request to Close the Store:

1. The merchant has the right to apply to close their store registered in Salla platform's database, and when submitting the request, they must provide some documents, which include but are not limited to: the closing request signed by the store's legal representative and certified by official authorities.
   
   

2. Salla platform reserves the right to accept or reject the closing request, and claim any rights or financial dues owed by the store. 
   
   

3. Without prejudice to the provisions of the clauses in Article Sixteen of this agreement, in the event that the merchant submits a request to close their store, the merchant will not be eligible for a refund of any amounts for any active subscriptions.

Article Nineteen – Payment, Sale, and Purchase Operations: 

1. The merchant commits to managing their store well, in a way that preserves consumer rights and does not create a dispute between them and the consumer.
   
   

2. The merchant commits to managing the payment, sale, and purchase operations that take place in their store through the payment methods specified in this agreement.
   
   

3. Salla platform has the right to refuse, cancel, or suspend purchase operations whether payment was made or not.
   
   

4. Salla platform notes that it has no relationship with any dispute that may arise between the consumer and the merchant, and Salla platform has no relationship with any failure by the consumer towards the store, whether by failing to pay or otherwise.
   
   

5. The merchant agrees and acknowledges that they will not perform fake or manipulative purchase operations on Salla platform, and will not use an unreal name or any unreal personal information, or use a credit card that does not belong to them without authorization to purchase, as Salla platform has the right to take appropriate legal action against anyone who performs fraudulent transactions of this kind.
   
   

6. All merchants and all stores acknowledge their full and clear awareness that the management of Salla platform, in transferring funds related to their commercial activities within Salla platform, is subject to the authority and powers of the Saudi Central Bank in the Kingdom of Saudi Arabia. Consequently, Salla platform alerts all stores and merchants that it may delay transferring some funds as a result of restrictions imposed by the Central Bank, the Ministry of Commerce and Investment, and e-commerce systems on online purchase and sale operations.
   
   

7. Salla platform reserves the right to impose any fees on merchants or stores as a result of their operations inside Salla platform, and fees may include, but are not limited to: government entity fees, bank fees, administrative fees, or any other fees, Salla platform is claimed to pay as a result of the merchant's or store's activity.

Article Twenty - Disallowed Contents and Products:

1. As a merchant on Salla platform, you commit not to allow advertising or publishing through your store of any content that violates the privacy and information confidentiality policy or violates the rules and provisions of this terms of use agreement or applicable regulations in the Kingdom of Saudi Arabia.
   
   

2. Salla platform strictly prohibits selling the following products and services, which include but are not limited to: any product/service containing gambling, mystery boxes, or a random product, any product/service that may lead to any physical or psychological harm in any way, any pirated content or subscriptions and everything that violates intellectual property and copyright, any sexual, pornographic product/service or anything calling for that.

Article Twenty-One - Saudi Anti-Cybercrime Law: 

1. Merchants and users commit not to violate any of the provisions of the Saudi Anti-Cybercrime Law, and in the event of their violation of the provisions of the Saudi Anti-Cybercrime Law, this is subject to their sole responsibility and management. There is no responsibility falling upon Salla platform as a result of the store's violation of applicable systems, as the merchant is fully responsible for their store and their dealings with consumers. Salla platform always has the right to take what it deems appropriate regarding any store or merchant violating the provisions of the Saudi Anti-Cybercrime Law, whether by reporting to official authorities or merely closing the online store or canceling the merchant's membership on the platform.

Article Twenty-Two – Restriction of Access or Membership:

1. Without prejudice to other merchants' rights, Salla platform can suspend or cancel the merchant's membership or restrict the merchant's access to platform services at any time, without warning, for any reason, and without limitation.

Article Twenty-Three – Warranty:  

1. Salla platform does not guarantee the repair of malfunctions and does not guarantee that products provided by merchants are free of any other defects; rather, they are guaranteed by the store or merchant if the warranty and its duration are mentioned in the product description. The merchant must commit to good quality in their online store.

Article Twenty-Four – Merchant's Responsibility: 

1. The merchant agrees to bear responsibility and protect Salla platform, its affiliates, owners, or branches from any damage that may befall Salla platform as a result of the merchant's violations. They also commit to lifting any damage or preventing any damage that may befall Salla platform, its affiliates, or one of them as a result of claims, losses, malfunctions, costs, expenses, or fees resulting from the merchant's misuse or the user's abuse, resulting in a breach of the terms of use agreement, applicable laws and regulations in the Kingdom of Saudi Arabia, infringement on the rights of a merchant or third parties, or a complaint from a user or third parties.

Article Twenty-Five – Relationship and Notices between Salla Platform and Merchants:

1. None of the rules and provisions of this terms of use agreement indicate the existence of a partnership between any merchant and Salla platform. Salla platform does not allow any merchant under any circumstances to refer directly or indirectly or dictate the existence of any relationship of any kind, whether direct or indirect, between him as a merchant and Salla platform or its management. Any notices the merchant wishes to send to Salla platform must be sent via email, and Salla platform will reply to the email. You, as a merchant, agree that any notices sent to you by Salla platform will be delivered to you via the email you provided Salla platform with during the registration process.

Article Twenty-Six – Applicable Law and Legislation:

1. This terms of use agreement is governed and drafted in accordance with the laws, systems, and legislation in force and active in the Kingdom of Saudi Arabia, and it is fully and completely subject to the legislation applicable by the authorities in the Kingdom of Saudi Arabia.

Article Twenty-Seven – Rules the Store Must Follow When Dealing with the Consumer:

1. The merchant commits when dealing with the consumer to adhere to honesty, integrity, and honor.
   
   

2. The merchant commits when dealing with the consumer to adhere to good manners.

Article Twenty-Eight – Paper and Electronic Promotional Publications and Special Offers of Salla platform:

1. The rules and provisions of this terms of use agreement apply to all paper and electronic promotional publications across various publishing platforms and social media channels.
    

2. Publications are subject to change and are not binding on Salla platform regarding the stability of prices of services, packages, or offers, and price changes are subject to variables occurring on Salla platform, stores, or merchants.
   
   

3. Any offers placed by Salla platform are temporary offers specified for a limited period. Salla platform is not committed to extending the time period or continuing within the specified period, as it has the right to suffice, determine any user's eligibility for this offer, or cancel this offer at any time.
   
   

4. Any offers placed by Salla platform are temporary offers specified for a limited period, and Salla platform is not committed to extending the time period or continuing within the specified period, as it has the right to suffice, determine any user's eligibility for this offer, or cancel this offer at any time.

Article Twenty-Nine – Strategic and Logistic Services (Third-Party Services):

1. Under the rules and provisions of this terms of use agreement, Salla platform may provide some strategic or logistic services through a third party or third parties, and these services may be, for example but not limited to: services of shipping companies and delivery of products and goods.
   
   

2. Salla platform informs you that providing strategic or logistic services is merely a facilitation and cooperation on its part to help Salla platform users, and it is not obligated to do so.
   
   

3. Salla platform informs you that it is entirely not responsible directly or indirectly for any actions issued by any third party, and what it does is merely connecting the user with the service provider (third party).
   
   

4. Salla platform informs you that requesting this service is not mandatory but depends on the desire and need of the user. When the merchant uses third-party services available on Salla platform, Salla platform disclaims responsibility for this relationship, and this relationship shall have its independent provisions between the merchant and the third party.
   
   

5. Some strategic and logistic service providers set their own requirements or costs, and Salla platform has no authority over these requirements or costs. Therefore, Salla platform advises its registered merchants to review the terms of the service provider (third party) and its service costs before confirming the service request.
   
   

6. In the event that the user requests a service provided by a (third party), the user by this action authorizes Salla platform and grants it permission to provide the service provider (third party) with the requested personal data of the user, and other data needed by the service provider (third party), in accordance with the rules and provisions of the privacy policy and information confidentiality applicable to Salla platform.
   
   

7. Some services provided by (third party) on Salla platform benefit the merchant through waybills issued in agreement between the service provider and Salla platform. Their use is through Salla platform, and Salla platform may deduct some costs from them in execution of the agreement between Salla platform and the service provider (third party). Salla platform bears no responsibility resulting from the service provider's failure to provide its services. 
   
   

8. Some paid service providers set their own requirements or costs, and Salla platform has no authority over these requirements. Your billing relationship will be directly with the concerned third party (e.g., subscribing to Salla packages via the App Store), and therefore Salla platform advises its registered merchants to review the terms of the service provider (third party) and its service costs before confirming the service request.
   
   

9. Some international shipping services provided by (third party) through Salla platform can be utilized by the merchant through Salla platform's shipping gateway in accordance with an agreement concluded between Salla platform and the service provider. The cost of international shipping is passed to the merchant without any profit margin, and Salla platform is entitled to an independent commission for providing this service, which is subject to Value Added Tax (VAT). The merchant commits to paying the full cost of the international shipping service, including Salla platform's commission and the due tax, in accordance with the prices specified in the gateway which may be updated from time to time. Salla platform bears no responsibility towards any breach by the service provider (third party) in providing shipping services.

Article Thirty – Technical Support:

• Under the rules and provisions of this terms of use agreement, Salla platform provides some technical support services for stores and merchants, in accordance with the privileges of the package the store subscribes to, which include for example:

1. A free control panel for stores, and the control panel includes some free services.
   
   

2. In the event that the merchant wishes to add some services, different services, or multiple services, this is subject to the packages and offers policy of Salla platform, which are often subject to financial fees.
   
   

3. Salla platform allows stores the right to communicate with Salla platform's technical support team to help stores work through the platform and resolve electronic technical issues that may arise in stores.

Article Thirty-One – Dispute Resolution:

1. Under the rules and provisions of this terms of use agreement, in case of a dispute, the conflict is resolved through conciliation, negotiations, or amicable settlement. In case the conflict continues, it is resolved through competent authorities in the Kingdom of Saudi Arabia.

Article Thirty-Two – Policy for Receiving Consumer Complaints and Settling Disputes Between the Consumer and the Store:

1. Salla platform hopes, in case of a complaint against a consumer and a store, that you follow these steps:
   
   
   

• First Step: Submit a complaint via the link designated for that on Salla platform, provided that the complaint includes: the text of the complaint and supporting documents – the name of the violating store. Subsequently, Salla platform will forward the complaint to the concerned store for resolution.
  
  

• Second Step: The consumer has the right to take what they deem appropriate after reviewing the content of the store's response to the complaint. In case the consumer is not convinced of the store's response, they have the right to request a copy of the store's legal identity to take what they deem appropriate against the store.

Article Thirty-Three – General Provisions: 

• In the event of canceling any article or clause mentioned in this terms of use agreement or if any article or clause in the terms of use is no longer active, such matter does not cancel the validity of the remaining articles, clauses, rules, and provisions mentioned in the terms of use agreement, which remain in force until further notice from Salla platform management. 
  
  

• This terms of use agreement – which is modified from time to time as required – constitutes the working mechanism, understanding, agreement, and contract between the merchant, their store, and Salla platform only. The merchant and store commit to complying with the provisions of this agreement, and the merchant also agrees and acknowledges the following:

1. This terms of use agreement is applicable to all users of Salla platform and is the regulator of the relationship and the contract between the merchant and Salla platform only, regardless of any systematic form, legal, institutional, commercial, or charitable entity adopted by the merchant or store. As for the relationship between the merchant and the consumer, it is subject to an independent legal relationship with its own specific controls between them.
   
   

2. The merchant who joins Salla platform through (Salla Partners) thereby grants the success partner through whom registration was made the right to view the merchant's and store's information.
   
   

3. No person – except Salla platform management or judicial authorities in the Kingdom of Saudi Arabia – has the right to impose any articles, clauses, or modifications on Salla platform's terms of use agreement.
   
   

4. If the terms of use agreement is translated into any other language, whether on Salla platform or otherwise, the Arabic text of the terms of use agreement remains the original in all transactions.
   
   

5. In case of modifying this terms of use agreement, all merchants and users will be notified, and if they continue to use the platform, this constitutes acceptance of any modifications to this agreement. 
   
   

6. This terms of use agreement is not canceled or modified except by a decision issued by Salla platform management.

Package Subscriptions, Trial Period, and Refund Policy

Article One: Transitional Provision for Existing Free Trials

1.1. Existing Free Trials: The merchant who had an active free trial before August 16, 2026, continues to benefit from it until its expiration date, in accordance with the terms and conditions that were in force when activated, without being affected by stopping the free trial for new stores.

Article Two: Subscription Cancellation and Fees Refund

2.1. Refund Conditions: Exceptionally, the merchant has the right to request a refund of the amount paid for their first subscription in paid packages, in accordance with the following conditions combined:

a. This must be the merchant's first subscription in Salla.

b. The request must be for the first store created in their account.

c. The refund request must be submitted within a period not exceeding (7) days from the date of the first deduction of subscription fees (after the end of the free trial).

2.2. Requests Not Meeting Conditions: Any refund request that does not meet the conditions mentioned in Article (2.1) will be rejected automatically with notifying the merchant of the reasons for rejection.

Article Three: Control and Review

3.1. Automated Verification: All cancellation and refund requests are subject to automated verification through the compliance system in Salla to ensure applicability of the conditions contained in this policy.

3.2. Manual Review: In the event that the system detects any suspicion of misuse (such as multiple accounts or suspicious business patterns), the request is suspended and the merchant is notified of the necessity of manual review by the specialized team.

3.3. Holding Funds: Salla has the right to hold refunded amounts for a period up to (15) business days from the date of approval of the refund request to ensure there are no financial claims or open complaints from third parties (customers, payment gateways, shipping companies) against the store.

Article Four: Combating Fraud and Misuse

4.1. It is strictly prohibited to create multiple accounts with different data with the aim of circumventing the system to obtain repeated trial periods or exploit the refund policy illegally. This action is considered a material breach of Salla platform's terms of use.

4.2. In the event that the violation is proven, Salla has the right to take necessary measures, including suspending or closing associated accounts, holding the violating funds, and deducting any due amounts or compensating for direct damages resulting from that violation, without prejudice to its right to claim any other rights approved by the applicable regulations in the Kingdom of Saudi Arabia.