قصة نجاح

From an instalment phone to monthly sales exceeding SAR 50,000: Ocean Store's journey in building a more structured digital commerce

Ocean Store is an online shop specialising in digital products and gift cards. Its journey began in 2021 with an ambition to offer professional digital top-up services. It all started with an instalment-plan mobile phone and a small loan; step by step, the project grew from a modest room into a dedicated office with a full team delivering top-tier content and services.

قصة نجاح

From an instalment phone to monthly sales exceeding SAR 50,000: Ocean Store's journey in building a more structured digital commerce

قصة نجاح

From an instalment phone to monthly sales exceeding SAR 50,000: Ocean Store's journey in building a more structured digital commerce

Don't wait for the perfect conditions to start. Begin with what you have, and develop your work with every step.

“

Ocean Store

—

Don't wait for the perfect conditions to start. Begin with what you have, and develop your work with every step.

“

Ocean Store

—

More than 50,000 SAR
Monthly Sales
70%
Salla's contribution to the project's success.
From 1,500 to 4,000
Daily number of orders

More than 50,000 SAR
Monthly Sales
70%
Salla's contribution to the project's success.
From 1,500 to 4,000
Daily number of orders

More than 50,000 SAR

Monthly Sales

70%

Salla's contribution to the project's success.

From 1,500 to 4,000

Daily number of orders

More than 50,000 SAR

Monthly Sales

70%

Salla's contribution to the project's success.

From 1,500 to 4,000

Daily number of orders

The Challenge

With the increase in orders, working individually is no longer enough.

Work extended to more than 12 hours a day, while bank transfers and receipts on WhatsApp consumed time in follow-ups and increased operational complexity.

At the same time, the need for trust and guarantee grew. The store faced fraud attempts, and customers also required an experience that gave them greater clarity when purchasing digital products.

The Challenge

With the increase in orders, working individually is no longer enough.

Work extended to more than 12 hours a day, while bank transfers and receipts on WhatsApp consumed time in follow-ups and increased operational complexity.

At the same time, the need for trust and guarantee grew. The store faced fraud attempts, and customers also required an experience that gave them greater clarity when purchasing digital products.

The solution

Salla marked a turning point in the journey.

The platform helped transition to smarter operations and a clearer customer experience, reducing reliance on scattered manual follow-ups.

Salla contributed 70% to the project's success, transforming the product display method into a clearer and more organized experience, facilitating purchases, and enhancing trust and assurance in sales.

The solution

Salla marked a turning point in the journey.

The platform helped transition to smarter operations and a clearer customer experience, reducing reliance on scattered manual follow-ups.

Salla tools that made the difference

More organised operations

Salla provided a smarter operating system, following a stage where solo work and fragmented follow-ups became exhausting and inadequate.

Clearer view of products

An easier shopping experience

Higher Trust and Greater Guarantee

Salla tools that made the difference

More organised operations

Salla provided a smarter operating system, following a stage where solo work and fragmented follow-ups became exhausting and inadequate.

Clearer view of products

An easier shopping experience

Higher Trust and Greater Guarantee

From a one-man ship to a team

In the beginning, Ocean Store was a "one-man ship"

As the business grew, the ship became a team creating content and providing services. Moving from a 4 × 4 room to an office that accommodates the team was not just a change of place, but a milestone in the growth journey of a business that started with limited resources and continued by focusing on service and trust.

From a one-man ship to a team

In the beginning, Ocean Store was a "one-man ship"

Ocean Store's Message to Merchants

Ocean Store - "Every order you fulfill with excellence could be the beginning of a greater journey."

The journey begins with what is available and evolves step by step, focusing on customer experience and building trust. Starting out does not require ideal circumstances as much as it demands consistency in developing the business and enhancing service.