Welcome to Salla
The Salla team welcomes you and wishes to inform you that, in line with our commitment to protecting users, Salla strives to safeguard the personal information of merchants, practitioners, and consumers in accordance with the Privacy and Confidentiality Policy in effect on the Salla platform.

This document is intended to inform you of Salla’s current Privacy and Confidentiality Policy. Salla has established this policy to define and clarify the mechanisms governing the collection, use, and protection of personal and confidential information on the platform.

By using the Salla platform, you acknowledge and agree that all your information is subject to this policy. We therefore encourage you to review it carefully

1. Salla Platform:
   This term refers to the platform owned by Salla Information Technology Company. It includes all forms of the Salla platform accessible via the internet, whether as a mobile application or website. This definition also encompasses “Mahally Platform,” which is affiliated with Salla, in all its internet-based forms, whether as an application or website.
2. Merchant:
   This term refers to any individual or legal entity who registers on the Salla platform to establish an online store. This definition includes all aspects of the store, provided that the business is conducted through the Salla platform, including the store’s website or application.
3. Practitioner:
   This term refers to any person engaged in e-commerce who registers on the Salla platform to establish an online store. This definition includes all aspects of the store, provided that the business is conducted through the Salla platform, including the store’s website or application.
4. Online Store:
   This term refers to the store operated by the Merchant or Practitioner on the Salla platform, including the store’s website or mobile application.
5. Consumer:
   This term refers to any individual who purchases a product or service from online stores registered on the Salla platform.
6. User:
   This term refers to any person who uses the Salla platform, whether as a Merchant, Practitioner, or Consumer.

Information Collected and Retained by the Salla Platform
Salla collects and retains the following types of information within its electronic systems:

1. Personal Information of the Consumer:
   This includes the consumer’s name, email address, and national ID number or residency permit number.
2. Personal Information of the Merchant or Practitioner:
   This includes the name, email address, national ID number or residency permit number, and residential address.
3. Store and Legal Entity Information:
   This includes the commercial registration number and a copy of the commercial registration certificate, or the freelance work permit number and a copy of the permit, as well as the bank account certificate (IBAN).
4. Login Information for the Online Store:
   This includes the username, password, email address, and the password recovery question and its answer.
5. Cookies:
   Salla uses cookies to enhance user experience and provide personalized services.
6. In the event that a user fails to provide the requested information, Salla may attempt to obtain such information from other sources.

Information relating to store revenues, goods, or services:

1. Salla is regularly informed of store revenues, as stores utilize the payment gateways made available by the Salla platform.
2. Salla has access to information regarding the types of goods or services offered on the store.
3. Salla monitors store performance where necessary, for the purpose of providing support, guidance, or advice to assist stores and improve their performance.

Information of Store Consumers or Merchant Clients:

Whereas the Salla platform aims to enhance the experience of stores and improve the quality of their business operations, it continuously monitors the number of store consumers and their purchasing transactions.

Information Sharing

1. Salla Platform (“the Platform”) endeavors to maintain and safeguard user information in a manner that ensures the privacy of its users. The Platform retains such information solely for the purpose of enhancing the quality and performance of the Platform, improving the business operations of merchants, and facilitating the provision of its services.
2. Access to such information shall be strictly limited to authorized personnel within the Platform, who shall only be permitted to view such information upon obtaining prior express authorization from the Platform’s management. Such authorization shall be narrowly tailored, subject to rigorous legal and administrative oversight and controls imposed by the Platform.
3. In its commitment to maintaining a secure and compliant environment for the conduct of e-commerce activities, the Platform reserves the right, in the event of detecting any unlawful, irregular, or non-compliant activity by any user, and in accordance with the terms and conditions set forth in the User Agreement, Privacy Policy, and Confidentiality Obligations, to disclose any relevant information to competent regulatory or law enforcement authorities. Such disclosure shall be made in strict compliance with the laws and regulations applicable within the Kingdom of Saudi Arabia, including, without limitation, the E-Commerce Law, the Personal Data Protection Law, and the Anti-Cybercrime Law.
4. Merchants or practitioners who register their stores on the Platform through Success Partners hereby grant such Success Partners full access rights to all information pertaining to the registered stores.
5. The Platform further acknowledges that any irregular or unlawful conduct by users may result in the disclosure of their data to official governmental bodies or certain private entities, including financial institutions.
6. The user expressly acknowledges and consents that the Platform may utilize the information provided for the purpose of sending marketing communications.

Confidentiality and Security of User Information

Salla Platform (“the Platform”) endeavors to maintain the confidentiality of all information pertaining to its users. However, due to the inherent limitations of internet security, the Platform cannot guarantee absolute confidentiality or security of information in the online environment. Accordingly, the Platform’s team hereby notifies users as follows:

1. The Platform is committed to safeguarding all user information and ensuring that such information is not accessed or disclosed in violation of the Platform’s applicable policies.
2. The Platform implements and continuously updates advanced electronic and technical security measures to protect user information in accordance with high-quality standards.
3. Notwithstanding these measures, due to the nature of the internet, which cannot be guaranteed to be 100% secure, including the potential for breaches, viruses, or other compromises affecting the Platform’s electronic protection systems and firewalls, the Platform advises users to exercise utmost care in maintaining the confidentiality of their information. Users are strongly encouraged not to disclose any information they consider highly sensitive or critical. This advisory reflects the Platform’s commitment to protecting, guiding, and instructing its users.
4. The Platform endeavors to protect users’ personal data in accordance with the highest standards. In the event of any security breach resulting in unauthorized access to or manipulation of personal data, the Platform shall promptly notify the relevant authorities and inform the affected users of the details of the breach. The Platform further commits to taking all necessary measures to address and remediate the breach.

Strategic and Logistical Services (Third-Party Services):

The user hereby expressly acknowledges and affirms, without any ambiguity, that in the event they make a purchase from any e-commerce store or apply to subscribe to a service provided by a third party, they grant Salla Platform (“the Platform”) authorization to disclose their data to the relevant service provider (third party). Such data may include, but is not limited to, the user’s name, personal phone number, email address, commercial registration number or freelance work permit, home address, store location, and any other information reasonably required by the service provider (third party) to enable the provision of the subscribed service.

Users’ Rights Regarding Personal Data

Salla Platform (“the Platform”) is committed to protecting the privacy of its users and providing clear mechanisms to enable them to exercise their rights concerning personal data, including, but not limited to, the following rights:

1. Right of Access: The user has the right to access their personal data stored by the Platform.
2. Right to Obtain a Copy: The user may obtain a copy of their personal data collected and processed by the Platform.
3. Right to Rectification: The user has the right to amend or update their personal data to ensure its accuracy and completeness.
4. Right to Erasure: The user may request the deletion or destruction of their personal data when it is no longer necessary to process it.
5. Right to Withdraw Consent: The user has the right to withdraw their consent to the processing of their personal data at any time.

Terms and Conditions of Use of the Salla Platform

All obligations of the Salla Platform, all obligations of the users, and all rights arising from the relationship between the user and the Platform are set forth in the User Agreement. It is expressly noted that all transactions conducted between merchants and consumers are independent of the Salla Platform, and the Platform shall bear no responsibility or liability thereof, as such transactions constitute independent contractual relationships governed solely by the agreements entered into between the merchant and the consumer.

These rules constitute the “Privacy and Confidentiality Policy,” established to ensure the credibility and trust that the Salla Platform is committed to providing to all users.

For further details regarding the processing of your personal data and the exercise of your rights, you may contact the Personal Data Protection Department at Salla Communications and Information Technology Company using the contact information below:

Name: Cyber Security Department
Email: [email protected]