Salla conditions...for safe use and an exceptional experience.

Introduction:

Salla Platform affiliated to Salla Application Company for Information Technology with the commercial registration number: 4031200589 welcomes you, and informs you that you will find below the terms and conditions of use for Salla platform and all the legal consequences that result from using the services of Salla platform on the World Wide Web. Whereas the use of any person for Salla platform, whether a customer or a merchant or otherwise is considered the approval and acceptance of it with his full considered legal eligibility to all its provisions and articles and it constitutes as a confirmation of your commitment to abide by its regulations. Pointing out to you that Salla Platform may be a (application on mobile phones or electronic website or electronic platform). The agreement is valid and enforceable once you exercise your approval and start the registration on Salla platform.

Article One – Introduction and Definitions:

The preamble above is an integral part of this agreement, as you will find below the indications and definitions of the key phrases used in this agreement:

(Salla Platform owned by Salla Holding) intended by this statement is Salla Company for information technology, this definition includes all forms of Salla on the Web, whether it is an electronic appliction, or an electronic site on the World Wide Web.
(Merchant) this term means every merchant who is registered in Salla platform to create his online store, whether he is a natural or juristic person, and this definition includes all aspects of the store as long as he does his trade through Salla platform, and that includes the store website of the merchant.
(Store) means the electronic store used by the merchant on Salla platform.
(Consumer or customer) intended by this phrase is every consumer who buys the product or service from the merchant, through the merchant store, which was created by Salla Platform.
(Agreement) This term means the rules, conditions and provisions for the use of the electronic Salla platform, that is, all the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.
(Service Provider) This refers to the gateway services that Salla platform provides to traders by third parties, and is intended to provide services which simply provide the link between the dealer and service provider, as Salla Platform has no authority or responsibility over the agreement concluded between the merchant and service provider.

Article Two – Merchant Legal Capacity:

The merchant declares that he has the legal capacity, and he is at least eighteen years old, as considered in the laws and regulations in force in the Kingdom of Saudi Arabia, and that he is sufficiently knowledgeable to establish, maintain and manage his online store via a Salla platform.
As an exception to what was mentioned in the first clause (1) of Article Two (2), the merchant may practice trade if he is less than eighteen years, as he is obliged to provide what proves his guardian’s consent to Establishing the electronic store, such as a deed, and the approval agreement signed by his legal guardian, if necessary.
The merchant declares that he has a valid capacity and that he does not have any of the symptoms of eligibility.
In the event that the merchant registers as an institution, company, or any other statutory form, this institution, company, or statutory form registered by it must have the legal considered capacity to carry out trade business via the online Salla platform.
The merchant agrees that in the event that he violates this article “the merchant’s legal capacity” he bears the consequences of this violation in front of consumers, users or others, as Salla platform has nothing to do with the merchant’s dealings with the consumer or others legally, and Salla is entitled to hold the merchant accountable under the provisions of contractual liability, and a claim for compensation for damages that may arise as a result of this violation, and in case such damages affect Salla platform and its reputation in front of other merchants, consumers, users or in front of others

Article Three – Nature of Salla’s Commitment:

The task of Salla platform is simply to provide electronic support tools, by establishing the store, as the commitment of Salla platform under this agreement is only to create the merchant’s online store through the electronic Salla platform.
Salla platform may provide other services to the merchant or store, such as marketing support services or guidance and counseling services, as well as electronic payment gateways through the Internet, and all services of Salla platform are subject to the articles, terms and provisions of this agreement of use.
Salla platform is not obligated to complete sales of products or services between the consumer and the store, as its commitment ends with providing services for setting up an electronic store via Salla platform, and this does not have any relation to the other services that the Salla platform continues to provide, such as guidance, Counseling, technical support, marketing and payment methods.
The Salla platform may temporarily provide some free services to some stores, such as enabling the merchant to: Modify and change the appearance, shape or colors of the store based on his desire, and these services are provided by the management of the Salla platform in a free and limited manner and subject to specific restrictions if desired. The merchant should contact the technical support of the Salla platform to inquire about offers, package fees and additional services.
All transactions between the merchant and the consumer are not related to Salla platform, and Salla platform is not responsible for it, as this transaction is an independent contractual relationship subject to the agreement concluded between the merchant and the consumer. Accordingly, if the consumer fails to pay the price of the service or product that the merchant provides, then there is no relation to Salla platform for these violations.
All transactions that take place between the merchant and the service providers (third party services) who offer their services for the benefit of the merchant and the consumer have nothing to do with Salla platform, as this transaction is a contractual relationship independent from the Salla platform and subject to the agreement concluded Between the merchant and the service provider, and accordingly if one of the parties fails, refrains, or does not commit to implementing its obligations that have been agreed upon or not implemented in the manner required, Salla platform is not responsible for what results from these actions, and Salla platform is not responsible for any violations that occur Or committed between the merchant and the service provider.
You know that the Salla platform is a technical electronic platform on the Internet that allows the merchant who accept this agreement to establish his electronic store, and to practice his commercial activity through the store, and its mission ends at this point. There is no responsibility on the Salla platform for the violations that the merchant commits in his store in violation of the provisions of this agreement, and Salla platform has no relationship with regard to transactions between the merchant and the consumer.

Article Four – The Requirements for Establishing an Electronic store:

Any person who has legal capacity may establish a store in accordance with the rules and provisions of this agreement and in particular “Article 2 – Merchant Legal Capacity”.
The store that was established in accordance with the agreement of use of Salla platform must not be in violation of the laws and regulations in the Kingdom of Saudi Arabia, and the merchant is obligated to clarify what business he is conducting through his electronic store, and what services or products he provides or sells, and Salla platform disclaims responsibility for any violation of the merchant to the provisions of the Saudi Laws in the Kingdom of Saudi Arabia, and Salla platform always has the right to refuse to register any merchant and electronic store that does not comply with the laws and regulations in force in the Kingdom of Saudi Arabia or the provisions of this agreement, and therefore the merchant acknowledges according to this agreement, that his store does not violate the laws of Kingdom of Saudi Arabia.
The store established through Salla platform must not be in violation of the rules and provisions of this usage agreement, and the merchant acknowledges that the store is not in violation of this agreement and is not in violation of the laws and regulations in force in the Kingdom of Saudi Arabia.
No person has the right to use Salla platform if his membership or store is canceled by Salla platform or by orders or judicial rulings.
In the event that any user registers as an institution, company, charitable organization or legal entity, the organization, company or registered entity is bound by all the rules and provisions mentioned in the usage agreement of Salla platform.
All stores and merchants should comply with all laws in force that regulate E-commerce, as well as adhere to the Anti-Cyber Crime Law, the regulations of the Ministry of Commerce and The Ministry of Investment, E-Commerce Law, and all relevant laws in force in Saudi Arabia.
All stores and merchants must disclose the following information on their online store: name and address – commercial register or freelance work document – official contact methods.
All stores and merchants must clarify the terms and conditions for using their online store to their consumers, as well as the privacy policy and confidentiality of information, which are considered part of the electronic contract conducted between the consumer and the merchant.
All stores and merchants must provide a receipt to the consumer showing the costs of purchasing the service or product, the total price, the delivery date and location, and the exchange and return policy.
All stores and merchants offering specific products or services that require licensing from official authorities must disclose the license and all its details.
All stores and merchants with a commercial register for their establishment or company must link on their online store the commercial register of the establishment or company as required by the laws and regulations.
The merchant acknowledges that before he was registered on the Salla platform, he had verified the availability of all the procedures and requirements required by the official authorities in the Kingdom of Saudi Arabia, and he had fulfilled all these procedures and requirements to practice his activity in the store.
All stores wishing to register on Salla platform and engage in e-commerce activity must issue a commercial register or a freelance work document, in addition to fulfilling other statutory requirements and issuing the necessary licenses related to practicing their commercial activities in their online store.
In the event that the merchant applying for joining and establishing the store is an individual trader “natural person”, he is also obliged to verify the requirements required by the official authorities and provide them according to the nature of the individual merchant’s activity, as the individual merchant acknowledges that he is committed to these requirements and is obligated to provide and supply them, as well the individual merchant is obligated to provide his national identification number and the freelance work document and all other necessary information and documents required by Salla platform.
In the event that the merchant submitting the application to join and establish his store represents a commercial establishment, a company, a charitable organization or a legal entity, then it is necessary to provide the Salla platform with all the information and supporting documents, such as the commercial registry and any other documents required by Salla platform for registration and to prove the legal personality of the store.
The store and the merchant must abide by the registration obligations specified in “Article Five – Accounts and Registration Obligations,” and all the rules and provisions of the Usage Agreement.
In case of non-compliance with any of the above, the management of Salla Platform reserves the right to take any of the following actions, including but not limited to: issuing warnings, suspending services and closing the store, or blocking your access to Salla Platform services again as deemed appropriate. However, Salla Platform is not legally responsible for this breach by the merchant against the consumer, as it is not a party to the relationship between the consumer and the merchant, but it does so for the purpose of improving the quality of the Salla Platform and the merchants on the platform.

Article Five – Accounts and Registration Obligations:

• Immediately upon applying to join Salla platform membership or the request to establish the online store, you are required to disclose specific information and choose a username and password to use when accessing the services of Salla platform. Upon activation of your account, you will become a user of Salla Services, thereby agreeing to:

You are responsible for maintaining the confidentiality of your account information and the confidentiality of the password, and you are thus agreeing to notify Salla platform promptly of any unauthorized use of your account information with Salla platform or any other breach of your confidential information.
Salla platform will not be in any way responsible for any loss that may be caused to you directly or indirectly, moral or material as a result of disclosing the information of the user name or the password or in the event of misuse of the store.
You are obligated to use your online store on your own, as you are fully responsible for it, and in the event that others use it, this means that you have authorized them to use the store in your name and account unless the store informs the management of Salla otherwise.
You are committed when using Salla platform to use it in all seriousness and credibility, and to abide by the rules and provisions of the agreement of use and to comply with the legal requirement in force in the Kingdom of Saudi Arabia, and you are obligated to compensate Salla platform for any direct or indirect losses that may be caused to Salla platform as a result of any Illegal, or unauthorized use of your account by you or by any other person who obtained the information to access your account on the platform, whether it was to accomplish the services using the user name and password or as a result of your neglect to maintain the confidentiality of the user name and password, and whether or not with your authorization or none Authorization.
You are obliged to disclose true, correct, updated, complete and legal information about yourself as required during registration with Salla platform and are committed to update your data in case it is changed or in the event that it is needed.
You commit to updating your personal data with the platform if it changes, or if needed.
You do not include in your username any of your contact details such as email addresses, phone numbers, or any personal details, or any phrase that indicates a personal or commercial relationship between you and Salla platform, its affiliates, or owners.
That you do not place what indicates in your store any direct or indirect relationship between the store and Salla platform or its management or its owners or employees, as Salla platform has nothing to do with what you do in your store and is not responsible for your store activity.
Salla Platform is committed to dealing with your personal information and addresses for contacting you in confidence in accordance with the provisions of the Privacy Policy and Confidentiality of Information applicable on Salla Platform.
You will be obligated to always maintain and update the registration data in order to keep it true, correct, current, complete and legal, and if you disclose information that is not true, incorrect, current, incomplete, illegal or contrary to what is stated in the usage agreement, then Salla platform has the right to suspend, freeze or cancel your membership or store and your account on the platform, without damaging the rights of the others on Salla platform and its legitimate means to recover its rights and protect the rest of the users.
Salla platform has the right at any time to conduct any investigations it deems necessary, whether directly or through a third party, and requires you to disclose any additional information or documents of any size to prove your identity or ownership of your money or your account.
In the event that you do not adhere to any of the above, Salla platform management has the right to suspend or cancel your store or membership or block you from accessing the services of Salla platform again. It also reserves the right to cancel any unconfirmed and unverified accounts, operations or accounts that have been inactive for a long period of time.

Article Six – Electronic Communications and Official means of Communication:

The merchant in Salla platform agrees to be contacted via e-mail, or through the management of Salla platform that broadcasts public messages to all users or to specific users when their accounts are accessed within Salla platform. The merchant also agrees that all agreements, advertisements, data and other communications provided to them electronically take the place of their written counterparts, which is a stand-alone argument in meeting legal needs.
During the period of your membership, Salla platform will send promotional emails to inform you of any new changes, procedures or activities that may be added to Salla platform.

Article Seven – Amendments to the data Convention of the use of fees:

You know and agree that Salla platform notifies you of any amendment to this agreement, according to which your obligations might increase or your rights diminish according to any amendments that may be made to this agreement.
You agree that Salla platform has absolute authority and without assuming legal responsibility to make any minor or major amendments to this agreement, and users are informed about this amendment by any technical means provided, and it may be via e-mail or by broadcasting a public message For all users, and Salla platform shall provide technical means to show the store’s acceptance of this amendment, and this acceptance is legal and binding on the store to the provisions of the agreement with its amendments.
In the event of objecting to any amendment to the terms and conditions of use, this may be an obstacle to accessing the store, as in order to benefit from the services of the platform, this agreement must be approved, and any amendment made to it. Therefore, in the event that the amendment is not accepted, Salla asks you to stop the use of its services, as simply accessing your account to Salla platform and using Salla platform is your acceptance of the modifications and is considered a complete approval. Salla platform is happy to answer your inquiries regarding this agreement and receive any suggestions that the store has.
All fees are calculated in Saudi riyals, and the merchant must pay all fees due to Salla plus any other expenses added by the platform, provided that payment is made by the approved and specific means available through Salla platform.
Not all Salla packages and offers are free of charge for merchants or stores, as some of these packages and offers are subject to varying fees.
Salla platform may charge fees to merchants or stores, depending on the offers or packages they join or Salla’s policies.
Salla reserves the right to add, increase, reduce or discount any fees or expenses according to the rules and provisions of the terms and conditions of use, on any of the users, whatever the reason for their registration.

Article Eight – Payment and Payment Services for the Stores in the Salla Platform :

Salla platform provides through its partners a payment system in Salla platform, which can be done entirely online through payment options available on the platform or through any payment method provided by Salla platform from time to time.
There is no relationship to Salla platform with the method of payment upon receipt, as this method of payment is subject to the relationship between the consumer, merchant and service provider.
Salla platform may require at any time and in any case that payments be made directly between the merchant and the customer, and through their own bank accounts, and there is no relation at that time to Salla platform.
The provision of Salla for online payment service through the platform is for the purpose of facilitating and preserving the rights of merchants and stores.
The merchant is obligated to determine the price of the service or merchandise that he offers in his store according to the accepted market value, and there is no relation with Salla platform in any way with a miscalculation of the cost of the products or services offered in the stores on Salla platform, as its estimate in the commercially accepted form is an obligation and responsibility of the merchant.
The merchant is obligated to provide bills, and receipt for all amounts and profits that arise in his store, and he is required to indicate in all of these bills the type of goods or service, their quantities, descriptions, and value, and therefore the merchant is obligated to provide the required accounting specifications in his online store, in implementation of the provisions of this agreement, and in the event that the merchant violates the provisions of this clause, he is responsible for any damages that may arise as a result of this violation.
Salla platform has the right to prevent the completion of procedures for any payment operation in violation of the rules and provisions of the agreement of use or cancel any purchase or sale request as a result of a technical error in the platform that led to the difference in prices offered on the platform from the market value of the product, including what constitutes a loss on Salla platform and Salla does not bear the responsibility for those amounts.
The Management of Salla has the right to cancel, amend or change any of the payment methods that it made available on the platform.

Article Nine – Your Personal Information and Operations Details Information:

You have no objection to granting Salla unlimited, universal, permanent and irrevocable right, exempt from expenses, and licensed to use personal information or materials or other things that you have provided or given to Salla on the platform by joining it or establishing your store, and through the forms designated for communication and registration, or through any email or any of the communication channels available on the platform, and with the aim of achieving any of the interests that the platform sees.
You are the only one responsible for the information that you have sent or published, and the role of Salla platform is limited to allowing you to display this information through the platform and through its advertising channels.
The confidentiality of store and merchant information is subject to the rules of the “Privacy Policy and Confidentiality of Information” of Salla platform.

Article Ten – The merchant pledges to abide by the laws and regulations in the Kingdom of Saudi Arabia:

The merchant undertakes to abide by all laws and regulations in force in the Kingdom of Saudi Arabia regarding its products or / and during its use of Salla platform , as well as the laws, conditions and provisions in force regulating the use of the Internet space as well as the terms and conditions of use and the privacy policy and confidentiality of information.
In the event that any of the merchants violates the provisions of Article Ten, he acknowledges the right of Salla Platform to take any of the following measures, which include but is not limited to: Notice, suspension of service and closing of the store, return of any outstanding amounts in electronic payments to Salla customers.

Article Eleven – Rights:

All content on Salla platform, electronic or otherwise, written or not written, including but not limited to: written and unwritten texts – graphic designs – technical ideas – logos – offers – button icons – symbols – sound clips – data Bundled and electronic programs are the property of Salla platform and its rights are reserved for Salla platform, and no one has the right to use it in any way, whether direct or indirect use or through a third party.
The management of Salla platform notes that it will take the necessary action against encroachment and infringement on any of the rights or the intellectual property of Salla platform.
Salla platform is not liable in the event of an infringement of the intellectual property rights of the merchants who are members of the platform or the stores registered with it.

Article Twelve – Intellectual Property:

The management of the platform respects the intellectual property rights of the merchants that they have authorized through their stores, whether they are owned by them before the establishment of the store or after its establishment.
The merchant respects the intellectual property rights of Salla platform, which includes the platform itself, and the words, logos and other symbols of Salla platform or displayed on the Salla platform, as Salla platform, and every right that belongs to Salla platform, are rights protected by intellectual property rights laws. Trademarks are considered exclusive ownership of Salla platform and may not under any circumstances be infringed upon or used without the authorization of the management of Salla platform.

Article Thirteen – The Customer:

During the completion of the purchases, the consumer provides Salla platform with the following information, including but not limited to: name – email – phone number.
Salla platform systems keep the consumer data in order to facilitate their access to the platform and complete the purchasing processes that they want.
In the event that the customer purchases a merchandise with one of the payment methods available on the platform, and has not received his goods or has received a merchandise that differs from the specifications stated on the store page, then the customer has the right to inform Salla platform and Salla platform has the right to take what it deems appropriate about A store that violates the rules of this agreement. However, Salla platform holds no legal or contractual liability for any breach committed by the merchant in relation to the customer, as it is not a party to the relationship between the customer and the merchant, but it does so in order to improve the quality of Salla platform and the merchants experience on the platform.
It is the customer’s responsibility to thoroughly review their purchases upon receipt to ensure their accuracy and conformity with the intended purchase, as Salla platform does not assume liability for the customer-merchant relationship.
The consumer acknowledges that they browse the online store based on their personal will, and they make purchases from the online store under their personal responsibility.
The consumer acknowledges and understands that the online store has independent legal liability separate from Salla Platform, as all registered online stores on Salla Platform have their own commercial register or freelance work document as per the relevant laws.
Salla platform is not bound in any way under this article and this clause to take a reaction to the customer complaint, but the platform’s reaction to the consumer complaint is subject to the desire of Salla platform and according to what the platform deems appropriate, according to the rules of this agreement. And in order to preserve its commercial and economic interest and reputation, and in any case, the platform may take some measures towards stores that intentionally deceive the customer, such as: freezing store membership, drawing the store’s attention to not repeating this matter, or obliging the store to compensate the customer, and that Based on the desire of Salla Platform to preserve and protect the rights of all users and registrants.

Article Fourteen – Liability of Salla Platform in front of the consumer and the merchant:

Salla platform is not responsible in any way for any unsatisfactory or delayed performance by stores, shipping companies, electronic payment gateways, banks, or consumer failure to pay, nor for any losses, breakdowns, or delays, due to unavailable goods or Delayed delivery or lack of quality of service provided by stores.
Salla Platform does not bear any claims arising from errors or negligence, whether they are caused directly, indirectly, accidentally or by a third party.
Salla Platform does not bear any claims or responsibilities that arise as a result of financial losses, defamation, or any damages arising as a result of misuse, or inability to use Salla platform. Salla platform does not bear any responsibilities or claims in such cases.
Salla platform, its officials, affiliates, or owners are not responsible for any claim, dispute, costs, damages, or any liability, or any direct or indirect loss of any party arising from an act committed by one of the users of the platform.
Salla Platform, its employees, owners, and their representatives have nothing to do with any responsibility for a sound, legitimate and authorized product according to the laws and regulations of the Kingdom of Saudi Arabia that is being used for illegal purposes, and no person or entity has the right to refer to Salla platform with any claim or compensation for the mentioned misuse, as all products or services offered in Salla electronic platform are provided through merchants through their stores.
Salla platform, its employees, owners and whoever represents them have no relation to any illegal or illegal activity carried out by the store, or any activity that violates the applicable laws and regulations in the Kingdom of Saudi Arabia, where the responsibility of Salla platform is only to provide electronic support tools represented in establishing Online store and the following electronic support services.
The management of Salla platform notifies to all merchants that in the event they suspects any suspicious activities that are being planned, or are being committed, or that took place on Salla platform, and they will progress to inform the competent authorities about these activities. Salla will not be responsible in any way for these violations that occur without the knowledge of Salla platform.

Article Fifteen – Confidentiality of Information:

Salla informs you that the web (internet) is not a safe space, and the confidentiality of personal information cannot be 100% guaranteed in the internet.
Salla platform takes high-quality (organizational and technical) standards to protect users and consumers and prevent unauthorized access to and maintenance of users ’personal information or their stores.
Salla platform has no control over the actions of any third party, like other Internet pages linked via links to the platform or third parties claiming to represent you and others.
You know and agree that Salla platform may use your information that you provid, in order to provide services to you in the platform, and to send marketing messages to you, and that the privacy policy applicable at Salla platform controls the collection, processing, use, and transfer of your personal identity information, and the rules for confidential information are subject to “Privacy policy and confidentiality of information” of Salla platform.

Article Sixteen – Exchange and Refund Policy:

The validity period of the purchased user accounts and branches is the same as the subscription validity period, and when purchasing a user account or branch, the account cost will be calculated according to the remaining period of the package subscription.
The validity period of messages purchased for the store is one year from the date of purchase.
Subscription to the (Salla Plus, Salla Pro) packages can be canceled when it is activated for the first time, and the subscription fee will be refunded within 14 days of the subscription becoming effective, with the exception of the (Salla Special ) package.
Subscription to the packages (Salla Plus and Salla Pro) can be temporarily suspended for a maximum of 30 days without charge, provided that the number of suspensions does not exceed twice in one year.
When canceling a subscription to one of the paid packages, you can continue to use the package and benefit from its benefits until the subscription end date.
In the event of canceling any package for the first time, a transfer fee will be charged to your bank account amounting to 8.05 riyals, including tax, in addition to any other fees imposed in order to achieve this.
In the event of withdrawing the balance from the wallet, a transfer fee will be charged to your bank account amounting to 8.05 riyals, including tax, in addition to any other fees imposed in order to achieve this.
You can withdraw funds from your wallet every 14 days.
The loyalty points balance cannot be withdrawn to your personal account. You can use loyalty points to renew packages.
The loyalty points redemption date is 14 days after the second merchant uses the coupon.
Store Design Templates cannot be canceled or replaced.
The merchant has the right to cancel the subscription or automatic renewal of the “Employees – Branches” services at any time without refunding any pre-paid amounts for the mentioned services.
Paid packages will be automatically renewed when an added credit card is available, or if there is an available balance in the wallet.
When activating the option to renew the subscription automatically, the balance will be withdrawn automatically as soon as the new subscription invoice is issued.
In the event that the subscription ends and the package is not renewed, the store will be returned to the basic package settings automatically.
When subscribing to the Pro package, you can use it and benefit from its advantages until the expiry date of the subscription to the Pro package, before you can reduce the subscription to the Plus package.
When subscribing to Salla packages using the available payment methods within the iOS application, the subscription fees are subject to the costs and requirements set by Apple Inc. Salla platform does not have any authority over these costs and requirements.

Article Seventeen – Cancellation of consumer membership or electronic store membership:

• Salla platform, according to the terms and conditions of use, and according to the laws and regulations in force in the Kingdom of Saudi Arabia, may resort to a temporary or permanent suspension of the store, withdrawal or cancellation of the merchant’s membership, or specifying the capabilities of merchants to access the services of the platform, in the case of:

Violation of the terms and conditions of use Agreement.
Verbal, written, or physical abuse, aggression, or threats by any means, whether direct or indirect, whether committed by the merchant or by the employees of their online store or by any of the consumers, towards Salla Platform or any of its partners, employees, or representatives.
If Salla platform determines that the user’s activities are in violation of the law, or that the user’s activities may cause other users or Salla platform a trouble or legal violations.
Salla platform may resort “according to its evaluation” to the resumption of suspended users, as the user who has stopped their activity permanently or their membership has been canceled, may not be able to register or restore their account in Salla platform or use the platform in any way whatsoever, until the permitting to restore their activity in the platform by the management of Salla platform. However, if the user violates this agreement of use, Salla platform reserves the right to recover or claim any amounts due to Salla platform on the user and any losses or damages caused by the merchant to Salla platform as well as Salla platform reserving the right to take legal action or Recourse to judicial authorities in the Kingdom of Saudi Arabia against the user as it sees fit.
Salla Platform does not waive its right to take appropriate measures in relation to any violation that occurs to the rules and provisions of the terms and conditions of use and to other similar acts of violation, and also Salla Platform does not commit to take any measures against any violation that occurs to the terms and conditions of use, but this matter is subject to management’s discretion.

Article Eighteen – Store Closing Request:

The merchant has the right to submit a request to close his store that is registered in the database of Salla platform, and upon submitting the request, he must provide some documents, including but not limited to: The Closing request signed by the store’s legal representative and approved by the official authorities.
Salla platform reserves the right to accept or reject the closing request, and to claim any rights or financial entitlements owed by the store.
Subject to the provisions of Article 16 of this agreement, in the event that the merchant requests to close their store, the merchant will not be eligible for a refund of any amounts for active subscriptions.

Article Nineteen – Payment, Sale and Purchase Operations:

The merchant is obliged to manage his store well, in a manner that preserves the customer rights and does not create a dispute between him and the customer.
The merchant is obligated to manage the payment, sale and purchase transactions that take place in his store through the payment methods stipulated in this agreement.
Salla platform has the right to refuse, cancel or suspend purchases whether or not payment has been made.
Salla platform notes that it has nothing to do with any dispute that may arise between the customer and the merchant, and Salla platform does not relate to any default that occurs from the customer towards the store.
The merchant agrees and declares that he will not make unrealistic or manipulative purchases on Salla platform, nor will he use an unreal name or any unrealistic personal information, or use a credit card that does not belong to him without authorization to purchase, as Salla platform has the right to take Appropriate legal action against anyone carrying out fraudulent operations of this kind.
All merchants acknowledge with their full knowledge that the management of Salla platform -while transferring funds for the merchant commercial activities within Salla platform- is subject to the authority and powers of the Central Bank of the Kingdom of Saudi Arabia, This is due to the restrictions of the Central Bank, the Ministry of Commerce and the Ministry Investment, and electronic commerce systems imposed on electronic buying and selling operations.
Salla platform reserves the right to impose any fees on merchants or stores as a result of their operations within Salla platform, and fees may be, without limitation: government agencies fees, bank fees, administrative fees or any other fees, that Salla platform is required to pay as a result of an activity Merchant or store.

Article Twenty – Non-Permitted Content:

As a Merchant in Salla Platform, you are committed to the fact that Salla does not allow the declaration or publishing through your store of any content that violates the privacy and confidentiality of information or contrary to the rules and provisions of the terms and conditions of use.
Salla prohibits the selling of the following products and services which are but not limited to: Any product / service that contains gambling, lucky boxes or a random product, any product / service that may lead to any physical or psychological harm in any way, any contents or Pirated subscriptions and everything that violates intellectual property and publishing rights, any inappropriate or pornographic product / service or calls for it.

Article Twenty One – The Anti-Cyber Crime Law:

Merchants and users are obliged not to violate any of the provisions of the Saudi Anti-Cyber Crime Law, and in case they violate the provisions of the Law, they will be solely responsible for their violations and there is no responsibility on Salla platform due to the store’s violation of the applicable laws and regulations, as the merchant is responsible For his store and for dealing with customers, and Salla platform always has the right to take what it deems appropriate on any store or Merchant that violates the provisions of the Saudi Anti-Cyber Crime Law, whether by informing the official authorities or only closing the electronic store or canceling the merchant’s membership in the platform.

Article Twenty Two – Restricting Access or Membership:

Without prejudice to the rights of other merchants, Salla platform can suspend or cancel the merchant’s membership or limit the merchant’s access to the platform’s services at any time and without notice, for any reason, and without limitation.

Article Twenty Three – Warranty:

Salla platform does not guarantee the repair of faults and does not guarantee that the products offered by merchants are free of any other defects. However, the store or the merchant guarantees it in the event of mentioning the warranty and its duration by describing the product, and the merchant must adhere to good quality standards in his online store.

Article Twenty Four – Merchant Responsibility:

The merchant agrees to assume responsibility and protect Salla platform, its affiliates, owners, or subsidiaries from any damage that may occur on the platform as a result of the merchant’s violations or losses, breakdowns, costs, expenses, or fees that resulted from the merchant misuse or misuse of the user and as a result of this breach of the terms and conditions of use or the laws and regulations in force in the Kingdom of Saudi Arabia or an infringement of the rights of a merchant or third parties or a complaint from one of the users or third parties.

Article Twenty Five – Relationship and Notices between Salla and Merchants:

None of the rules and provisions of this agreement of use include a reference to the existence of a partnership between any Merchant and Salla platform, and Salla platform does not allow any Merchant in any way to indicate the existence of a relationship of any kind whether direct or indirect between him as a Merchant and Salla platform or its management. Any notices that the merchant wants to send to Salla platform, he must send them via email. You, as a merchant, agree that any notices sent to you from Salla platform will be delivered to you via the email you provided to the platform during the registration process.

Article Twenty Six – Governing Law and Jurisdiction:

This agreement is governed by the laws, regulations in force in force in the Kingdom of Saudi Arabia.

Article Twenty Seven – Rules that the store must follow when dealing with the customer:

When dealing with the consumer, the merchant shall be committed to honesty and integrity.
When dealing with the consumer, the merchant is obligated to adhere to good manners.

Article Twenty Eight – Paper and electronic advertisements and offers related to Salla platform:

These terms and conditions of use apply to all paper and electronic publications across diverse publishing platforms and social media channels.
The publications are subject to change and are not binding on Salla platform in relation to the stability of the prices of services, packages or offers, and the price change is subject to the changes that occur on Salla platform, stores or merchants.
Any offers set by Salla platform are temporary offers and are determined by a specific time period. Salla platform is not obligated to extend the time period or to continue in the specified time period as it has the right to determine the entitlement of any user to this offer or cancel this offer at any time.

Article Twenty-Nine- Strategic and Logistical Services (Third Party Services):

According to the rules and provisions of this agreement, Salla platform may provide some strategic or logistical services through third parties, and these services may be, but not limited to: the services of shipping and the delivery of products and goods.
Salla platform informs you that providing you with strategic or logistical services is nothing but a facilitation and cooperation from it to help users of Salla platform, and it is not obliged to do so.
Salla informs you that it is not responsible -directly or indirectly- for any actions committed by any third party, as Salla only link between the user and the service provider (the third party).
Salla informs you that requesting this service is not compulsory, but this is due to the intention and need of the user, and when the merchant uses the services of the third party available at Salla platform, Salla platform disclaims responsibility for this relationship and this relationship has its own independent provisions that take place between the merchant and the third party.
Some strategic and logistical service providers place their own requirements or costs of their own and Salla platform does not have any authority over these requirements or these costs. Therefore, merchants who are registered with them are advised to review the conditions of the service provider (third party) and the costs of its services before confirming Service request.
In the event that the user submits a service request provided by (a third party), the user with this behavior authorizes Salla platform and gives them permission to provide the service provider (the third party) with the personal user data that he requests, and other data that the service provider (third party) requires, This shall be in accordance with the rules and provisions of the Privacy Policy and the Confidentiality of Information Applicable at Salla Platform.
Some of the services provided by (third parties) on Salla platform that the merchant can benefit from use policies issued by agreement between the service provider and Salla platform, so their use will be through Salla platform and Salla may deduct some costs from them in implementation of the agreement between the platform and the service provider (Third party), and Salla platform does not bear any responsibility resulting from the failure of the service provider to provide its services.
Some third-party service providers may have their own requirements or costs, and Salla platform does not have any authority over these conditions. Your billing relationship will be directly with the relevant third party (for example, subscribing to Salla packages through the App Store). Therefore, Salla advises registered merchants to review the terms and costs of the service provider (third party) before confirming the service request.

Article Thirty – Technical Support:

• In accordance with the rules and provisions of this agreement, Salla platform provides some technical support services to stores and merchants, and this is in accordance with the privileges of the package that the store participates in, for example:

A free control panel for the stores. The control panel includes some free services.
In the event that the merchant wishes to add some services or different services or multiple services, this is subject to the policy of packages and offers of Salla platform, which are often subject to financial fees.
Salla platform allows stores the right to communicate with the technical support team of Salla platform in a way that helps the stores work across the platform and solve electronic technical issues that may arise in the stores.

Article Thirty One – Dispute Resolution:

According to the rules and provisions of this agreement, in the event of a dispute, God forbid, the dispute is resolved through conciliation, negotiation or amicable settlements, and in the event of continued dispute, it is resolved by the competent courts in the Kingdom of Saudi Arabia.

Article Thirty Two – The policy of receiving consumer complaints and settling disputes between the consumer and the store:

Salla platform hopes that in the event of a complaint against a consumer or a store, you will follow the following steps:

The first step: submit a complaint through the link provided for this on Salla platform, provided that the complaint includes: the text of the complaint and the supporting documents – the name of the violating store. Then, Salla platform will refer the complaint to the relevant store in order to solve it.
The second step: the consumer has the right to take what he deems appropriate after seeing the content of the store’s response to the complaint.

Article Thirty Three – General Provisions:

• In the event that any provision or Article mentioned in this agreement is canceled or there is any incoming provision or any article contained in this agreement that is no longer in effect, such an order does not cancel the validity of the rest of the articles, terms, rules, and provisions contained in the terms and conditions of use and remains in effect until Another notice from Salla’s management.

• This agreement – which is amended from time to time as necessary – constitutes the mechanism of work, understanding, agreement and contracting between the merchant and his store and Salla platform only, and the merchant and the store are obligated to abide by the provisions of this agreement, and the merchant agrees and acknowledges the following:

The terms and conditions of use applies to all users of Salla platform and is the regulator of the relationship and is the contract between the merchant and Salla platform only, regardless of any legal form or legal, institutional, commercial or charitable entity that the merchant or store takes. As for the relationship between the merchant and the customer, it is subject to an independent legal relationship and has its own controls in progress between them.
The merchant who joins Salla platform via (Success Partners – the link is placed), thereby giving the success partner who registered with them the right to see the information of the merchant and his store.
No person – except for the management of Salla platform or the judicial authorities in the Kingdom of Saudi Arabia – has the right to impose any articles, terms or amendments to this agreement of use for Salla platform.
If the terms and conditions of use is translated into any other language, whether on the platform or otherwise, the Arabic text of the agreement remains the basis for all transactions.
In the event of an amendment to this agreement, all users of the platform will be notified, and if they continue to use the platform, this is considered acceptance of any amendments to this agreement.
This Agreement shall not be canceled or modified except by a decision issued by the management of Salla platform.

Terms and Conditions of Use