Terms of Use

Introduction: 

The Salla platform, owned by Salla Application for Information Technology Company, registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No.: 7011845513, welcomes you, and informs you that below you will find the terms and conditions governing your use of the Salla platform and all legal effects resulting from your use of the Salla platform services on the World Wide Web. As the use of the Salla platform by any person whatsoever, whether a consumer, merchant, or otherwise, constitutes consent and acceptance from him, while in his full legal capacity recognized by Sharia and law, of all articles, clauses, and provisions of this Agreement, and it is a confirmation of your commitment to its regulations and what is stated therein. We point out to you that the Salla platform may be an (electronic website, a mobile application, or an electronic platform), and this Agreement is considered effective and valid once you agree to it and begin registering on the Salla platform. 

Article One – Introduction and Definitions: 

• The above preamble is considered an integral part of this Agreement, and below you will find the indications and definitions for the main phrases used in this Agreement:

1. (Salla Platform owned by Salla Holding Company) This phrase means Salla Application for Information Technology Company, and this definition includes all forms of Salla Application for Information Technology Company on the World Wide Web, whether it is an electronic application or an electronic website on the World Wide Web.

2. (The Merchant) This phrase means every merchant who registers on the Salla platform to establish their online store, whether a natural or legal person, and this definition includes all aspects of the store as long as they conduct their trade through the Salla platform, including the merchant's website.

3. (The Store) This phrase means the store used by the merchant on the Salla electronic platform.

4. (The Consumer) This phrase means every consumer who purchases a product or service from the merchant, through the merchant's online store established via the Salla platform.

5. (The Agreement) This phrase means the rules, terms, and conditions of using the Salla electronic platform, i.e., all terms and conditions of this Agreement, which govern and regulate the relationship between the parties to this Agreement.

6. (Service Provider) This phrase means the services that the Salla platform provides to merchants through third parties, and providing services means merely providing the link between the merchant and the service provider, as the Salla platform has no authority over or relationship with the agreement concluded between the merchant and the service provider.

Article Two – Merchant's Legal Capacity: 

1. The merchant acknowledges that they possess the legal capacity recognized by Sharia and law, and that their age is not less than eighteen years, as considered in the applicable laws and regulations in the Kingdom of Saudi Arabia, and that they have sufficient knowledge to create, establish, and manage their online store via the Salla platform.

2. As an exception to what is stated in the first clause (1) of Article Two (2), the merchant may practice trade if they are under the age of majority recognized in the Kingdom of Saudi Arabia (eighteen years), provided that they commit to providing proof of their guardian's approval to establish the online store, such as a guardianship deed, and a consent statement signed by their legal guardian if required.

3. The merchant acknowledges that they have sound capacity and are not affected by any of the impediments to capacity.

4. In the event that the merchant registers as an institution, company, or any other legal form, this institution, company, or registered legal form must possess the necessary legal and Sharia capacity to conduct trade via the Salla electronic platform.

5. The merchant agrees that in the event of violating this article, "Merchant's Legal Capacity," they shall bear the consequences of this violation before consumers, users, or third parties, as Salla platform has no relationship with the merchant's transactions with the consumer or third parties from a legal, regulatory, and Sharia perspective. Salla platform also has the right in this case to hold the merchant accountable under the provisions of contractual liability, and claim compensation for damages that may arise as a result of this violation, such as damages affecting the reputation of the Salla platform before other merchants, consumers, users, or third parties.

Article Three – Nature of Salla Platform's Obligation: 

1. Salla platform's task is merely to provide electronic support tools by establishing the store, as Salla platform's obligation under this Agreement is only to establish the merchant's online store on Salla electronic platform and place the store before users.

2. Salla platform may provide other services to the merchant or the store, such as marketing support services or guidance and counseling services, and it may also provide them with online electronic payment gateways. All Salla platform services are subject to the articles, clauses, and terms of this User Agreement.

3. Salla platform is not obligated to complete sales transactions of products or services between the consumer and the store, as its obligation ends with providing the services of establishing the online store via the Salla platform. This does not prejudice other services that the Salla platform continues to provide, such as guidance, technical support, marketing, and payment methods.

4. The Salla platform may temporarily provide some free services to some stores, such as the merchant adjusting and changing the appearance, shape, or colors of the store based on their desire. These services are provided by the Salla platform management free of charge and on a limited basis, subject to specific and certain restrictions. If the merchant wishes to obtain additional services, they must contact Salla platform's technical support to inquire about offers, package fees, and additional services.

5. All transactions that take place between the merchant and the consumer have no relation to the Salla platform as an entity, and Salla platform is not responsible for them, as this transaction is an independent contractual relationship subject to the agreement concluded between the merchant and the consumer. Accordingly, if the consumer fails to pay the price of the service or product provided by the merchant, Salla platform has no relationship with these violations.

6. All transactions that take place between the merchant and service providers (third-party services) for which Salla platform provides integration or displays their services for the benefit of the merchant and consumer have no relation to Salla platform. This transaction is an independent contractual relationship separate from Salla platform and subject to the agreement concluded between the merchant and the service provider. Accordingly, if one of the parties fails, refuses, or does not commit to executing their agreed-upon obligations or does not execute them as required, Salla platform is not responsible for the results of these actions. Salla platform is not responsible for any violations that occur or are committed between the merchant and the service provider.

7. You understand that the Salla platform is considered a technical electronic platform on the Internet that allows merchants who agree to this Agreement to establish their online store and practice their activity through the store, and its mission ends at this point. Salla platform bears absolutely no liability for violations committed by the merchant in their store in violation of the provisions of this Agreement, and Salla platform has no relationship regarding transactions that take place between the merchant and the consumer.

Article Four – Controls for Establishing an Online Store: 

1. Every person who possesses the legal capacity recognized legally and Sharia-wise may establish their store in accordance with the rules and provisions of the User Agreement, particularly "Article Two – Merchant's Legal Capacity."

2. The store established in accordance with the Salla platform User Agreement must not violate the laws and regulations in the Kingdom of Saudi Arabia. The merchant commits to clarifying the nature of the business they conduct through electronic commerce, and the nature of the services or products they offer or sell. Salla platform disclaims its responsibility for the store's violation of the regulations in the Kingdom of Saudi Arabia and public morals. Salla platform always retains the right to refuse the registration of any online store that does not comply with the laws and regulations in force in the Kingdom of Saudi Arabia or the provisions of this Agreement. Accordingly, the merchant acknowledges under the provisions of the Agreement that their store does not violate public order in the Kingdom of Saudi Arabia or Islamic morals.

3. The online store established through the Salla platform must not violate the rules and provisions of this User Agreement, and the merchant acknowledges that the subject of transaction in the store does not violate this Agreement and does not violate the laws and regulations in force in the Kingdom of Saudi Arabia. 

4. No person has the right to use Salla platform as a merchant if their membership or store has been canceled by Salla platform or pursuant to judicial orders or rulings.

5. In the event that any merchant registers as an institution, company, charitable organization, or legal entity, the registered institution, company, or entity shall be bound by all the rules and provisions mentioned in the Salla platform User Agreement.

6. All stores and merchants must comply with all applicable laws regulating e-commerce, as well as the Anti-Cybercrime Law, Ministry of Commerce and Investment regulations, Electronic Transactions Law, and the E-Commerce Law.

7. All stores and merchants must commit to disclosing the following data in the online store: name and address - commercial registration or freelance document - official means of communication.

8. All stores and merchants must commit to clarifying the terms and conditions, privacy policy, and information confidentiality to the consumer, which are deemed as an electronic contract.

9. All stores and merchants must provide an invoice to the consumer showing the costs of purchasing the service or product, the total price, delivery date and place, and the exchange and return policy.

10. All stores and merchants offering specific products or services that require a license from official authorities must disclose the license and all its details.

11. All stores and merchants holding a commercial registration for their establishment must link the online store to the commercial registration of the facility in accordance with the system.

12. The merchant acknowledges that before registering on the Salla electronic platform, they have verified the availability of all procedures and requirements required by the official authorities in the Kingdom of Saudi Arabia and have met all these procedures and requirements to practice their activity in the store.

13. All stores wishing to register on the Salla platform and practice e-commerce activity on the platform must have an active commercial registration or freelance document, in addition to meeting other regulatory requirements and issuing the necessary licenses related to merchants practicing their commercial activities in their online stores, such as an Absher account, a bank account in a Saudi bank, and a Saudi mobile number.

14. If the merchant applying to join and establish the store is an individual merchant "natural person", they also commit to verifying the requirements of the official authorities and providing them according to the nature of the individual merchant's activity. The individual merchant acknowledges that they are committed to these requirements and committed to providing and preparing them. The individual merchant also commits to providing their national ID details in addition to the freelance document details and other necessary information and documents requested by the Salla platform.

15. If the merchant applying to join and establish their store represents a commercial establishment, company, charitable organization, or legal entity, they must provide Salla platform with all information and supporting documents, such as the commercial registration and any other store documents requested by Salla platform for registration and to prove the store's legal identity. 

16. The store and the merchant must comply with the registration obligations specified in "Article Five – Accounts and Registration Obligations" and all rules and provisions of the User Agreement.

17. In the event of non-compliance with any of the above, Salla platform management has the right to take any of the following actions, which include but are not limited to: warning, suspending the service and closing the store, or blocking you from accessing Salla platform services again as it deems appropriate. However, Salla platform is not legally or Sharia-wise responsible for this breach by the merchant towards the consumer, as it is not a party to the relationship between the consumer and the merchant, but it does so for the purpose of improving the quality of the Salla platform and the merchants present on the platform.

Article Five – Accounts and Registration Obligations: 

• Upon applying to join Salla platform membership or requesting the creation of an online store, you are required to disclose specific information and choose a username and a confidential password to use when accessing Salla platform services. After activating your account, you will become a user of Salla platform services, and thereby you agree to:

1. Be responsible for maintaining the confidentiality of your account information and password, and thereby agree to notify Salla platform immediately of any unauthorized use of your account information on Salla platform or any other breach of your confidential information. 

2. Salla platform shall under no circumstances be responsible for any loss that may befall you directly or indirectly, morally or materially, as a result of disclosing username or login password information or in the event of misuse of the store.

3. You commit to using your online store yourself, as you are fully responsible for it. In the event that someone else uses it, this means that you have authorized them to use the store in your name and for your account, unless the store notifies Salla management to the contrary.

4. You commit not to use the invitation coupon and affiliate marketing link together in the same registration process or when creating a new store. You must choose to use either the invitation coupon or the affiliate marketing link only for each invitation or registration process for a new store. If both are combined, rewards, commission, or points earned will be canceled.

5. You commit, when using the Salla platform, to use it with all seriousness and credibility, to comply with the rules and provisions of the User Agreement, and to comply with the regulatory and legal controls applicable in the Kingdom of Saudi Arabia. You are deemed obligated to compensate Salla platform for any direct or indirect losses that Salla platform may incur as a result of any illegal, unreal, or unauthorized use of your account by you or by any other person who obtained the keys to access your account on the platform, whether to complete services using the username and password or as a result of your negligence in maintaining the confidentiality of the username and password, whether with or without authorization from you.

6. You commit to disclosing true, correct, updated, complete, and legal information about yourself as required during registration with Salla platform.

7. You commit to updating your personal data on the platform in case it changes in reality, or in case of need.

8. You commit not to include in the username any of your contact details such as email addresses, phone numbers, or any personal details, or any phrase indicating a personal or commercial relationship between you and Salla platform, its employees, or its owners.

9. You commit not to place anything in your store indicating any direct or indirect relationship between the store and Salla platform, its management, owners, or employees, as Salla platform has no relationship with what you do in your store and is not responsible for your store's activity.

10. Salla platform commits to handling your personal information and contact addresses confidentially in accordance with the provisions of the Privacy Policy and Information Confidentiality in force on Salla platform.

11. You are obligated to maintain registration data and always update it to keep it true, correct, current, complete, and legal. If you disclose information that is untrue, incorrect, non-current, incomplete, illegal, or contrary to what is stated in the User Agreement, Salla platform has the right to suspend, freeze, or cancel your membership, store, and account on the platform, without prejudice to Salla platform's other rights and legitimate means to recover its rights and protect other users.

12. Salla platform has the right at any time to conduct any investigations it deems necessary, whether directly or through a third party, and request you to disclose any additional information or documents of any size to prove your identity, ownership of your funds, or your account.

13. In the event of non-compliance with any of the above, Salla platform management has the right to suspend or cancel your store or membership, or block you from accessing Salla platform services again. It also reserves the right to cancel any unconfirmed and unverified accounts, operations, or accounts that have been inactive for a long time.

Article Six – Electronic Communications and Official Means of Communication:

1. The merchant on Salla platform agrees to be communicated with via email, or through Salla platform management broadcasting general messages to all users or specific users upon accessing their accounts within Salla platform. The merchant on Salla platform also agrees that all agreements, advertisements, disclosures, and other communications provided electronically substitute for their written counterparts, serving as a standalone proof in meeting legal requirements. 

2. During your membership and trade period on the platform, Salla platform will send promotional emails to inform you of any changes, procedures, or new promotional activities that may be added to Salla platform.

Article Seven – Amendments to the User Agreement and Fees: 

1. You understand and agree that Salla platform will notify you of any amendment to this Agreement, under which your obligations may multiply or your rights may diminish according to any amendments that may be made to this User Agreement.

2. You agree that Salla platform has, at its absolute discretion and without bearing legal liability, the right to make any fundamental or minor amendments to this Agreement. Users are notified of this amendment by any technical means provided, which may be via email or by broadcasting a general message to all users. Salla platform provides technical means to show the store's acceptance of this amendment, and this acceptance is legal, conclusive, and binding on the store regarding the provisions of the Agreement, including its amendments.

3. In case of objection to any amendment to the User Agreement, this may be an obstacle to accessing the store, as to benefit from Salla platform services, you must agree to this Agreement and any amendment that occurs to it. Therefore, in case of not accepting the amendment, Salla platform hopes you stop using its services, as your mere access to your account on Salla platform or your use of Salla platform constitutes your acceptance of the amendments and full, complete, and conclusive agreement. Salla platform is pleased to answer your inquiries regarding this Agreement and receive any suggestions the store deems fit.

4. All fees are calculated in Saudi Riyals, and the merchant must pay all due fees on the platform added to any other expenses added by Salla platform, provided that payment is made through the approved, specified, and available means via Salla platform.

5. Not all packages and offers of Salla platform are free for merchants or stores, as some of these packages and offers are subject to varying fees.

6. Salla platform may impose fees on merchants or stores, depending on the offers or packages they join or the waybills they use.

7. Salla platform reserves its right to add, increase, reduce, or discount any fees or expenses under the rules and provisions of the User Agreement, on any of the users, regardless of the reason for their registration.

Article Eight – Payment and Settlement Services for Stores on Salla Platform: 

1. Salla platform provides, through its partners, the payment and settlement system on Salla platform. It can be done entirely online through payment options available on Salla platform or through any payment method Salla platform provides from time to time.

2. Salla platform has no relationship with the cash on delivery method, as this payment method is subject to the relationship between the consumer, the merchant, and the service provider.

3. Salla platform may require at any time and under any circumstances that payments be made directly between the merchant and the consumer, and through their own bank accounts, and Salla platform has no relationship then.

4. Salla platform providing online payment services through the platform is for the purpose of facilitation and preserving the rights of merchants and stores.

5. The merchant commits to setting the price of the service or goods displayed in their store according to the recognized market value, and Salla platform has no relationship under any circumstances with the misestimation of the cost of products or services offered in stores on Salla platform, as estimating them in the commercially recognized manner is an obligation falling upon the merchant.

6. The merchant commits to providing invoices, receipt vouchers, and delivery vouchers for all amounts and profits arising in their store, and commits to showing in all these invoices the type of goods or service, its quantities, descriptions, and value. Accordingly, the merchant commits to providing the required accounting specifications in their online store, in application of the provisions of this Agreement, and for the legal, economic, and commercial interests of merchants. In the event of the merchant's violation of the provisions of this clause, they shall be deemed responsible for any damages that may arise as a result of this violation.

7. Salla platform has the right to prevent completion of payment procedures violating the rules and provisions of the User Agreement or cancel any purchase or sale order as a result of a technical error on the platform that led to a difference between the prices displayed on the platform and the market value of the product, including a loss to Salla platform, and Salla platform does not bear responsibility for those amounts.

8. Salla platform management has the right to cancel, amend, or change any of the payment methods it has made available on Salla platform.

Article Nine – Your Personal Information and Operations Details Information:

1. You have no objection to granting Salla platform an unlimited, worldwide, perpetual, irrevocable, royalty-free, licensed right to use personal or other information or materials that you provided or supplied to the platform or advertised on the platform through joining it or establishing your store, through the forms designated for communication and registration, or through any emails or any communication channels available on the platform, for the purpose of achieving any of the interests the platform deems appropriate. 

2. You are solely responsible for the information you sent or published, and Salla platform's role is limited to allowing you to display this information through Salla platform and its advertising channels.

3. The confidentiality of stores and merchants' information is subject to the rules of Salla platform's "Privacy Policy and Information Confidentiality".

Article Ten – Merchant's Undertaking to Comply with Laws and Regulations in the Kingdom of Saudi Arabia:

1. The merchant undertakes to comply with all laws and regulations in force within the Kingdom of Saudi Arabia regarding their products and/or during their use of Salla platform, and the laws, terms, and conditions in force governing the use of cyberspace, the User Agreement, and the Privacy Policy and Information Confidentiality applicable on Salla platform.

2. In the event that any merchant violates what is stated in the first clause of Article Ten, they acknowledge Salla platform's right to take any of the following actions, which include but are not limited to: warning, suspending the service and closing the store, returning any pending amounts in electronic payments to consumers.

Article Eleven – Rights: 

1. All content on Salla platform, electronic or otherwise, written or unwritten, including but not limited to: written and unwritten texts - graphic designs - technical ideas - logos - offers - button icons - symbols - audio clips - aggregated data and electronic programs, are the property of Salla platform and its rights are reserved to Salla platform. No entity has the right to use them in any way, whether direct or indirect use or through a third party.

2. Salla platform management notes that it will take the necessary action regarding transgression and infringement of any of Salla platform's rights or intellectual property.

3. Salla platform does not bear responsibility in case of infringement on intellectual property rights owned by merchant members of the platform or stores registered with it.

Article Twelve – Intellectual Property:

1. Salla platform management respects the intellectual property rights of merchants that they created through their stores, whether owned by them before establishing the store or after establishing it.

2. The merchant respects Salla platform's intellectual property rights, which include Salla platform itself, words, logos, and other symbols of Salla platform or displayed on Salla platform, as Salla platform, and every right belonging to Salla platform, are rights protected under intellectual property rights and trademark laws and are the exclusive property of Salla platform and may not under any circumstances be infringed or used without authorization from Salla platform management. 

Article Thirteen – The Consumer:

• Out of Salla platform's keenness on consumer rights, and in achieving one of Salla platform's most important goals of providing a high-quality service to all parties, Salla platform clarifies the following:

1. When completing purchases, the consumer provides Salla platform with the following information, which includes but is not limited to: name - email - phone.

2. Salla platform's technical systems retain consumers' data in order to facilitate their access to the platform and complete the purchase transactions they desire.

3. If the consumer purchased goods using one of the payment methods available on Salla platform, and did not receive their goods or received goods that differ from the specifications displayed on the store's page, then the consumer has the right to notify Salla platform. Salla platform has the right to take what it deems appropriate regarding the store that violated the rules of this Agreement, in accordance with the rules of this Agreement. However, Salla platform is not legally or Sharia-wise responsible for this breach by the merchant towards the consumer, as it is not a party to the relationship between the consumer and the merchant, but it does so for the purpose of improving the quality of Salla platform and the merchants present on the platform.

4. The consumer should review their purchases before receipt to ensure they are intact and conform to what was purchased, as Salla platform is not responsible for the relationship between the consumer and the merchant.

5. The consumer acknowledges, in a manner negating ignorance, that they browse the online store based on their personal desire, and purchase from the online store based on their personal responsibility.

6. The consumer is aware and realizes that the online store has an independent legal entity separate from Salla platform, as all online stores registered on Salla platform possess their own electronic commercial registration or a freelance document specific to the e-commerce practitioner. 

7. Salla platform is not obligated under this article and clause to react to the consumer's complaint. Rather, the platform's reaction to the consumer's complaint is subject to the pure desire of Salla platform and according to what the platform deems appropriate, in accordance with the rules of this Agreement and in a manner that preserves its commercial and economic interest and reputation. In any case, Salla platform may take some measures towards stores that deliberately deceive, mislead, or cheat the consumer, such as: freezing the store's membership, alerting the store not to repeat this, or forcing the store to compensate the consumer, stemming from Salla platform's desire to preserve and protect the rights of all users and registrants with it.

Article Fourteen – Liability of Salla Platform before Consumer and Merchant:

1. Salla platform is not responsible in any way for any unsatisfactory or delayed performance by stores, shipping companies, electronic payment gateways, banks, or consumers' failure to pay, nor for any losses, failures, or delays, due to unavailable goods, delayed delivery, or poor quality of service provided by stores.

2. Salla platform does not bear any claims arising from errors or negligence, whether resulting directly, indirectly, accidentally, or through a third party. 

3. Salla platform does not bear any claims or liabilities arising as a result of financial losses, defamation, libel, or any damages arising as a result of misuse, abuse, or inability to use Salla platform. Salla platform does not bear any responsibilities or claims in such cases.

4. Salla platform, its officers, employees, or owners are not responsible for any claim, dispute, costs, damages, liability, or direct or indirect loss to any party arising from an action committed by one of the platform's users.

5. Salla platform, its employees, owners, and those representing them have no relation to any responsibility concerning a sound, legal, and authorized product according to the laws and regulations of the Kingdom of Saudi Arabia that is used for illegal and unregulated purposes. No person or entity has the right to recourse against Salla platform with any lawsuit, claim, or compensation regarding the mentioned misuse, as all products or services provided on the Salla electronic platform are provided through merchants and their stores.

6. Salla platform, its employees, owners, and those representing them have no relation to any illegal or unregulated activity carried out by the store, or any activity violating the regulations and instructions in force in the Kingdom of Saudi Arabia, as Salla platform's responsibility is limited only to providing and offering electronic support tools represented in establishing the online store and subsequent electronic support services.

7. Salla platform management notes to all merchants that if it notices any suspicious activities planned to be committed, being committed, or committed on Salla platform, it will proceed to report these activities to the competent authorities. It is not responsible in any way for these violations that take place without the knowledge or notice of Salla platform.

Article Fifteen – Information Confidentiality:

1. Salla platform informs you that the World Wide Web (cyberspace) is not a secure medium, and the confidentiality of personal information cannot be 100% guaranteed in cyberspace.

2. Salla platform takes high-quality standards (physical, organizational, and technical) to protect users and consumers and prevent unauthorized access to and preserve users' personal information or their stores.

3. Salla platform has no control over the actions of any third party, or others, such as other web pages connected via links to the platform or third parties claiming to represent you and others.

4. You know and agree that Salla platform may use your information that you provided to it, for the purpose of providing services to you on Salla platform, and to send marketing messages to you. Salla platform's Privacy Policy regulates the collection, processing, use, and transfer of your personal identity information, and information confidentiality rules are subject to Salla platform's "Privacy Policy and Information Confidentiality - link is placed".

Article Sixteen – Exchange and Return Policy: 

1. The validity period of purchased user accounts and branches is the same as the subscription validity period. When purchasing a user account or branch, the cost of the account will be calculated according to the remaining period of the package subscription.

2. The validity period of purchased SMS messages for the store is one year from the date of purchase.

3. Subscription can be temporarily paused in packages (Salla Plus and Salla Pro) for a maximum of 30 days without fees, provided that the number of pauses does not exceed twice per year.

4. Upon canceling a subscription to one of the paid packages, you can continue to use the package and benefit from its features until the subscription expiry date.

5. In the event of canceling any package for the first time, a transfer fee to your bank account amounting to 8.05 Riyals including tax, plus any other fees imposed to achieve this, will be calculated.

6. In the event of withdrawing a balance from the wallet, a transfer fee to your bank account amounting to 8.05 Riyals including tax, plus any other fees imposed to achieve this, will be calculated.

7. You have the right to submit a request to withdraw your store wallet balance once a day, provided that the withdrawal amount does not exceed (5000) five thousand Saudi Riyals per day. In case of exceeding this limit, you can resubmit a new request the following day. The requested amounts are transferred to your bank account once a week.
   Reasonable efforts are made to transfer the due amounts on time, without Salla platform bearing any responsibility for any delay that may arise due to internal procedures, such as suspicions related to identity verification or open complaints against the store, or banking reasons such as an error in the registered bank account information, or any other circumstances beyond Salla platform's control.

8. Loyalty points balance cannot be withdrawn to your personal account. You can use loyalty points to renew packages.

9. The maturity date of loyalty points is 14 days after the second merchant uses the coupon.

10. Store design templates cannot be canceled or replaced.

11. The merchant has the right at any time to cancel the subscription or automatic renewal of "Employees - Branches" services without refunding any pre-paid amounts for the mentioned services. 

12. Paid packages will be renewed automatically if a credit card is added, or if there is an available balance in the wallet.

13. When activating the automatic renewal option for the store package subscription or one of Salla's services or applications, the balance will be drawn automatically as soon as the new non-refundable subscription invoice is issued. 

14. In the event that the subscription expires and the package is not renewed, the store will be automatically reverted to the settings of the (Basic) package.

15. When subscribing to the Pro package, you can use it and benefit from its advantages until the Pro package subscription expiry date before you can downgrade the subscription to the Plus package.

16. When subscribing to Salla packages using payment methods available in the application on iOS, subscription fees are subject to Apple's costs and requirements, and Salla platform has no authority over these costs and requirements.

Article Seventeen – Canceling Consumer Membership or Online Store Membership: 

• Salla platform, according to the User Agreement and according to the laws and regulations in force in the Kingdom of Saudi Arabia, may resort to temporary or permanent suspension of the store or withdrawing and canceling the membership of the merchant or consumers or limiting the capacity of merchants to access Salla platform services, in the event of:

1. Violation of the rules and provisions of the User Agreement.

2. Verbal or written abuse, transgression, or threat by any means whatsoever, directly or indirectly, whether by the merchant, their online store employees, or any of the consumers, towards Salla platform or any of its partners, employees, or representatives. 

3. If Salla platform is unable to verify any of the user information provided to it.

4. If Salla platform decides that the user's activities violate the law or that the user's activities may cause other users or Salla platform trouble or legal violations.

5. Salla platform may resort "according to its assessment" to restoring the activity of suspended users, as the user whose activity has been permanently suspended or whose membership has been canceled may not be able to register or restore their account on Salla platform or use the platform in any way whatsoever under any circumstances, until allowed to resume activity on Salla platform by Salla platform management. However, in the event that the user violates this User Agreement, Salla platform reserves its right to recover or claim any due amounts to Salla platform from the user and any losses or damages caused by the merchant to Salla platform. Salla platform also has the right to take legal action or resort to judicial authorities in the Kingdom of Saudi Arabia against the user as Salla platform deems appropriate.

6. Salla platform does not waive its right to take appropriate measures regarding any violation of the rules and provisions of the User Agreement and other similar acts of violation. Also, Salla platform is not committed to taking action against any violation that occurs to the User Agreement, rather this matter is subject to the discretion of Salla platform management and its legal department.

Article Eighteen – Request to Close the Store:

1. The merchant has the right to apply to close their store registered in the Salla platform database. When submitting the request, they must provide some documents, which include but are not limited to: a closure request signed by the store's legal representative and certified by the official authorities.

2. Salla platform reserves the right to accept or reject the closure request, and claim any rights or financial dues owed by the store. 

3. Without prejudice to the provisions of the clauses contained in Article Sixteen of this Agreement, in the event that the merchant applies to close their store, the merchant will not be eligible to recover any amounts for any activated subscriptions.

Article Nineteen – Payment, Sale, and Purchase Operations: 

1. The merchant commits to managing their store well, preserving consumer rights and not creating a dispute between them and the consumer.

2. The merchant commits to managing payment, sale, and purchase transactions that take place in their store through the payment methods prescribed in this Agreement.

3. Salla platform has the right to refuse, cancel, or suspend purchase transactions whether payment was made or not.

4. Salla platform notes that it has no relationship with any dispute that may arise between the consumer and the merchant, and Salla platform has no relationship with any default by the consumer towards the store, whether by failing to pay or otherwise.

5. The merchant agrees and acknowledges that they will not carry out fake or manipulated purchases on Salla platform, and will not use an unreal name or any unreal personal information, or use a credit card that does not belong to them without authorization to purchase, as Salla platform has the right to take appropriate legal action against anyone who carries out fraudulent operations of this type.

6. All merchants and all stores acknowledge their full and conclusive knowledge that Salla platform's transfer of funds related to their commercial activities within Salla platform is subject to the authority and powers of the Saudi Central Bank in the Kingdom of Saudi Arabia. Consequently, Salla platform alerts all stores and merchants that it may delay transferring some funds as a result of restrictions imposed by the Central Bank, Ministry of Commerce and Investment, and e-commerce systems on electronic purchase and sale transactions.

7. Salla platform reserves its right to impose any fees on merchants or stores as a result of their operations within Salla platform. The fees may include, but are not limited to: government authority fees, bank fees, administrative fees, or any other fees Salla platform is claimed to pay as a result of the merchant's or store's activity.

Article Twenty- Prohibited Content and Products:

1. As a merchant on Salla platform, you commit not to allow advertising or publishing through your store of any content violating the Privacy Policy and Information Confidentiality or violating the rules and provisions of this User Agreement or the regulations in force in the Kingdom of Saudi Arabia.

2. Salla platform strictly prohibits selling the following products and services, which include but are not limited to: any product/service containing gambling, mystery boxes or random products, any product/service that may lead to any physical or psychological harm in any way, any pirated content or subscriptions and everything violating intellectual property and copyright, any sexual or pornographic product/service or anything calling for that.

Article Twenty-One- Saudi Anti-Cybercrime Law: 

1. Merchants and users commit not to violate any of the provisions of the Saudi Anti-Cybercrime Law. In case they violate the provisions of the Saudi Anti-Cybercrime Law, this is subject to their pure responsibility and management, and there is no liability on the shoulders of Salla platform as a result of the store's violation of active regulations, as the merchant is fully responsible for their store and their dealing with consumers. Salla platform always has the right to take what it deems appropriate against any store or merchant violating the provisions of the Saudi Anti-Cybercrime Law, whether by reporting to official authorities or merely closing the online store or canceling the merchant's membership on the platform.

Article Twenty-Two – Restricting Access or Membership:

1. Without prejudice to other merchants' rights, Salla platform can suspend or cancel the merchant's membership or restrict the merchant's access to platform services at any time, without warning, for any reason, and without limitation.

Article Twenty-Three – Warranty:  

1. Salla platform does not guarantee repair of failures nor does it guarantee that the products provided by merchants are free from any other defects. Rather, they are guaranteed by the store or merchant in case the warranty and its duration are mentioned in the product description. The merchant must commit to good quality in their online store.

Article Twenty-Four – Merchant's Liability: 

1. The merchant agrees to bear liability and protect Salla platform, its employees, owners, or affiliates from any harm that may befall Salla platform as a result of the merchant's violations. They also commit to lifting or preventing any harm that may affect Salla platform or its employees or any of them as a result of claims, losses, failures, costs, expenses, or fees resulting from the merchant's misuse or user's misuse, which resulted in a breach of the User Agreement or active laws and regulations in the Kingdom of Saudi Arabia, or infringement on the rights of one of the merchants or third parties, or a complaint from one of the users or third parties.

Article Twenty-Five – Relationship and Notices between Salla Platform and Merchants:

1. None of the rules and provisions of this User Agreement include a reference to the existence of a partnership between any merchant and Salla platform. Salla platform does not allow any merchant under any circumstances to refer directly or indirectly or dictate the existence of any relationship of any kind, whether direct or indirect, between them as a merchant and Salla platform or its management. Any notices the merchant wishes to send to Salla platform must be sent via email, and Salla platform replies to the email. You as a merchant agree that any notices sent to you from Salla platform will be delivered to you via the email you provided to Salla platform during the registration process.

Article Twenty-Six – Applicable Law and Legislation:

1. This User Agreement is governed and drafted according to the laws, regulations, and legislation in force and active in the Kingdom of Saudi Arabia, and is completely and fully subject to the legislation in force with the authorities in the Kingdom of Saudi Arabia.

Article Twenty-Seven – Rules the Store Must Follow When Dealing with the Consumer:

1. The merchant commits, when dealing with the consumer, to adhere to honesty, integrity, and honor.

2. The merchant commits, when dealing with the consumer, to adhere to good manners.

Article Twenty-Eight – Paper and Electronic Promotional Pamphlets and Special Offers of Salla Platform:

1. The rules and provisions of this User Agreement apply to all paper and electronic promotional pamphlets across various publishing platforms and social media.
    

2. The pamphlets are subject to change and are not binding on Salla platform regarding stability of service, package, or offer prices. Price changes are subject to variables occurring to Salla platform, stores, or merchants.

3. Any offers placed by Salla platform are temporary offers determined by a specific period of time. Salla platform is not committed to extending the time period or continuing with the specified time period, as it has the right to suffice with or determine the eligibility of any user for this offer or cancel this offer at any time. 

4. Any offers placed by Salla platform are temporary offers determined by a specific period of time. Salla platform is not committed to extending the time period or continuing with the specified time period, as it has the right to suffice with or determine the eligibility of any user for this offer or cancel this offer at any time.

Article Twenty-Nine – Strategic and Logistic Services (Third-Party Services):

1. Under the rules and provisions of this User Agreement, Salla platform may provide some strategic or logistic services through a third party or third parties, and these services may include, but are not limited to: services of shipping companies and delivery of products and goods.

2. Salla platform informs you that providing strategic or logistic services is merely a facilitation and cooperation from it to help Salla platform users, and it is not obligated to do so.

3. Salla platform informs you that it is completely not responsible, directly or indirectly, for any actions issuing from any third party, and that what it does is merely connecting between the user and the service provider (third party).

4. Salla platform informs you that requesting this service is not mandatory; rather, this matter goes back to the desire and need of the user. When the merchant uses third-party services available on Salla platform, Salla platform disclaims its responsibility for this relationship, and this relationship shall have its independent provisions between the merchant and the third party.

5. Some strategic and logistic service providers place their own requirements or costs, and Salla platform has no authority over these requirements or costs. Therefore, Salla platform advises its registered merchants to review the terms of the service provider (third party) and the costs of their services before confirming the service request.

6. In the event that the user applies for a service provided through a (third party), the user by this action authorizes Salla platform and grants it permission to provide the service provider (third party) with the personal user data requested by it, and other data needed by the service provider (third party), in accordance with the rules and provisions of the Privacy Policy and Information Confidentiality applicable on Salla platform.

7. Some services provided by (third party) on Salla platform are utilized by the merchant through waybills issued by agreement between the service provider and Salla platform. Their use is via Salla platform, and Salla platform may deduct some costs from them in execution of the agreement between Salla platform and the service provider (third party). Salla platform bears no responsibility resulting from the service provider's default in providing its services. 

8. Some paid service providers place their own requirements or costs, and Salla platform has no authority over these requirements, and your billing relationship will be directly with the relevant third party (e.g. subscribing to Salla packages via App Store), and therefore Salla platform advises its registered merchants to review the terms of the service provider (third party) and the costs of their services before confirming the service request.

9. For some international shipping services provided by (third party) via Salla platform, the merchant enjoys the possibility of benefiting from them through Salla platform's shipping gateway according to an agreement concluded between Salla platform and the service provider. The cost of international shipping is passed to the merchant without any profit margin, and Salla platform is entitled to an independent commission for providing this service, and this commission is subject to value-added tax. The merchant commits to paying the full cost of the international shipping service, including Salla platform's commission and due tax, according to the rates specified in the gateway which may be updated from time to time. Salla platform bears no responsibility towards any breach by the service provider (third party) in providing shipping services.

Article Thirty – Technical Support:

• Under the rules and provisions of this User Agreement, Salla platform provides some technical support services to stores and merchants, in accordance with the privileges of the package the store subscribes to, which are for example:

1. Free control panel for stores, and the control panel includes some free services.

2. In the event that the merchant wishes to add some services or different services or multiple services, this is subject to Salla platform's packages and offers policy, which is often subject to financial fees.

3. Salla platform allows stores the right to communicate with Salla platform's technical support team to help stores' work through the platform and solve electronic technical issues that may arise in stores.

Article Thirty-One – Dispute Resolution:

1. Under the rules and provisions of this User Agreement, in case of dispute, the dispute is resolved through reconciliation, negotiations, or friendly settlement. In case the dispute continues, it is resolved through the competent authorities in the Kingdom of Saudi Arabia.

Article Thirty-Two – Policy of Receiving Consumer Complaints and Settling Disputes between Consumer and Store:

1. Salla platform hopes you, in case of a complaint against a consumer or store, follow the following steps:

• Step One: File a complaint via the link designated for that on Salla platform, provided that the complaint includes: the text of the complaint and supporting documents - the name of the violating store. Then, Salla platform will refer the complaint to the concerned store to resolve it.

• Step Two: The consumer has the right to take what they deem appropriate after reviewing the content of the store's response to the complaint. In case the consumer is not convinced of the store's response, they have the right to request a copy of the store's legal identity to take what they deem appropriate against the store.

Article Thirty-Three – General Provisions: 

• In case of cancellation of any article or clause contained in this User Agreement or that there is any article or clause in the User Agreement that is no longer active, such matter does not cancel the validity of the rest of the articles, clauses, rules, and provisions contained in the User Agreement, and they remain in force until further notice from Salla platform management. 

• This User Agreement - which is modified from time to time as the case may be - constitutes the work mechanism, understanding, agreement, and contracting between the merchant, their store, and Salla platform only, and the merchant and store commit to comply with the provisions of this Agreement. The merchant also agrees and acknowledges the following:

1. This User Agreement is applicable to all users of Salla platform and is the regulator of the relationship and is the contract between the merchant and Salla platform only, regardless of any legal form, legal or corporate entity, commercial, or charitable entity the merchant or store takes. As for the relationship between the merchant and the consumer, it is subject to an independent legal relationship and has its own controls running between them.

2. The merchant who joins Salla platform through (Salla Partners) thereby grants the success partner through whom they registered the right to view the merchant's and store's information.

3. No person - except Salla platform management or judicial authorities in the Kingdom of Saudi Arabia - has the right to impose any articles, clauses, or any modifications on the Salla platform User Agreement.

4. If the User Agreement is translated into any other language, whether on Salla platform or otherwise, the Arabic text of the User Agreement remains the original in all transactions.

5. In case of modification of this User Agreement, all merchants and users will be notified. In case they continue to use the platform, this is deemed an acceptance of any modifications occurring to this Agreement. 

6. This User Agreement is not canceled or modified except under a decision issued by Salla platform management.

Package Subscriptions, Trial Period, and Refund Policy

Article One: Transitional Provision for Existing Free Trials

1.1. Existing Free Trials: A merchant who had an active free trial before August 16, 2026, will continue to benefit from it until its expiry date, in accordance with the terms and conditions that were in force at the time of activation, and this is not affected by stopping the free trial for new stores.

Article Two: Subscription Cancellation and Fees Refund

2.1. Refund Conditions: Exceptionally, the merchant has the right to request a refund of the amount paid for their first subscription to paid packages, in accordance with the following collective conditions:

a. This must be the merchant's first subscription to Salla.

b. The request must be for the first store created in their account.

c. The refund request must be submitted within a period not exceeding (7) days from the date of the first deduction of subscription fees (after the end of the free trial).

2.2. Requests Not Meeting Conditions: Any refund request that does not meet the conditions mentioned in Article (2.1) will be automatically rejected with notification to the merchant of the reasons for rejection.

Article Three: Control and Review

3.1. Automated Verification: All cancellation and refund requests are subject to automated verification via the compliance system in Salla to ensure the applicability of the conditions contained in this policy.

3.2. Manual Review: In the event that the system detects any suspicion of misuse (such as multiple accounts or suspicious business patterns), the request is suspended and the merchant is notified of the need for a manual review by the specialized team.

3.3. Reservation of Funds: Salla has the right to hold refunded amounts for a period up to (15) business days from the date of approval of the refund request to ensure there are no financial claims or complaints outstanding from third parties (customers, payment gateways, shipping companies) against the store.

Article Four: Anti-Fraud and Abuse Prevention

4.1. It is strictly prohibited to create multiple accounts with different details with the aim of circumventing the system to obtain repeated trial periods or exploit the refund policy unlawfully. This action constitutes a fundamental breach of the terms of use of the Salla platform.

4.2. In the event that the violation is proven, Salla has the right to take the necessary measures, including suspending or closing the linked accounts, holding the amounts subject to the violation, and deducting any amounts due to it or compensating direct damages resulting from that violation, without prejudice to its right to claim any other rights approved by the regulations in force in the Kingdom of Saudi Arabia.