A lesson from the Salla store guide

Managing your first order

Simple explainer2 min read

Manage Your First Order

This lesson shows how to receive and handle your first order from confirmation through preparation and shipping. Mastering this step gives you confidence with future orders.

Review the Order

Open the order details and confirm the products and customer information before preparing.

Prepare and Ship

Prepare the products and start the shipping steps while updating the order status along the way.

Keep Customer Informed

Keep the customer updated on their order stages to build a trustworthy buying experience.

💡 Quick tips

Update the order status to keep the customer reassured.
Confirm the details before you start preparing.

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Packages & verification

Choosing the right plan Verifying a company store Verifying an individual store

Store & products setup

Adding a physical product Designing the store Enabling online payments Getting a gold store sale-ready

Managing orders & selling

Managing your first order Managing your store balance Raising average cart with branch pickup Salla Point from idea to activation Adding a digital-cards product Setting up shipping to stop lost orders Selling digital products for recurring income Enabling installments & deferred payment Managing order stages & sales Customizing order status

Customization & advanced settings

Customizing your storefront Managing your store from the Salla app Setting store data & contact channels Enabling the bookings product Adding a food & drinks product VAT setup & linking with ZATCA Adding info pages for a trusted store Adding a made-to-order service Adding donations Reserving & linking your store domain

Ads & campaigns

Launching campaigns with Salla Ads Why your TikTok ad budget is wasted — and the fix Your first TikTok campaign from Salla Ads

Coupons & offers

Creating a new coupon Cart offers to raise average order Managing discount coupons Fixed-price offer to raise order value Buy X get Y offer Applying bundle offers Bundle offers for charities

Wallet, cashback & loyalty

Enabling the customer wallet & cashback Repurchase reminders by customer behavior How customers use their wallet balance

Conversion & abandoned carts

Conversion-rate tools Abandoned-carts feature to lift conversion The Zod app to boost cart value Recovering abandoned carts without discounts

Landing pages & promo tools

Creating a promo bar for your store Landing pages and why they matter A landing page that sells daily

Additional store features

Enabling the gifting feature The pre-order feature Enabling free shipping Enabling card payment with Geidea

Salla Point (POS)

Enabling Salla Point at events Applying a discount or coupon while selling Refunding a customer order Tracking a payment-pending order Saving an order to finish later Selling to an in-store customer

Ready to apply this lesson?

Create your store on Salla and apply the step yourself.

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